Editorial Policy
How we write, verify, update and limit Canadian hospital directory pages so readers get practical information without mistaking it for medical advice.
On this page
Editorial Mission
Our editorial mission is simple: help readers find the right official hospital information faster. Every hospital page should answer practical location questions before the user calls or travels: where the hospital is, how to contact it, how appointments usually work, how to find departments, where official patient resources live and what should be verified directly with the facility.
We write in plain English and avoid inflated claims. A hospital page should not read like a promotional brochure. It should read like a careful public-service directory page with useful next steps.
Content We Publish
- Hospital address, city, province/territory, map and directions context.
- Main switchboard or official contact-page routing.
- Appointment, referral, clinic booking or patient portal guidance when publicly available.
- Emergency department presence only when verified from official sources.
- Patient records, privacy office, billing/finance, parking and visiting links where the hospital publishes them.
- Health authority, operator or network relationship when relevant.
Content We Do Not Publish
We do not write diagnosis pages, treatment instructions, disease cure guides, medication advice, symptom triage, mental-health crisis counselling or emergency decision guides.
- No “best hospital for your condition” recommendations unless clearly based on an official measurement and explained as non-medical directory context.
- No doctor credential claims unless they are taken from an official hospital, college, clinic or health authority page.
- No unverified reviews, rumours, allegations or personal complaints as factual listing content.
- No paid placement disguised as editorial ranking.
Human Editing Standard
Every substantial page goes through human review before publication. Editors check that the page is useful, local, practical and non-clinical. A page is not ready if it repeats generic hospital phrases without answering address, contact, appointment and official-source questions.
Useful pages must include a verified official link, a practical contact route, location clarity, a last-reviewed date, a correction path and a clear disclaimer that medical decisions must be made with qualified professionals.
Update Cycle
Hospital websites change often. We prioritise updates for high-traffic hospitals, emergency departments, address changes, phone-number changes, appointment-routing changes, hospital mergers, rebrands and closed/relocated services. Routine reviews are scheduled, and urgent corrections are handled faster when a reader sends an official source link.
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Include the URL, field needing correction and official source link.
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