Official phone numbers and patient contact points

Mount Sinai has a main hospital contact number, a hospital switchboard and several frequently used extensions. For appointment-specific questions, the clinic number on your letter is usually faster than the general switchboard.

Which Mount Sinai Toronto address should you use?

Mount Sinai services, clinics and areas of care are spread across three nearby downtown addresses. Before travelling, match your appointment letter with the correct building, floor and clinic desk.

Appointment booking, referrals and clinic check-in steps

Mount Sinai Hospital has many specialty clinics. Some services require a referral from a physician, nurse practitioner or other health-care provider, while some clinic pages may have their own access instructions. The most reliable route is to follow the specific clinic or appointment-letter instructions.

For a new specialist appointment

• Ask your referring provider which Mount Sinai clinic or area of care they referred you to.
• Confirm whether the clinic will call you directly or contact the referring provider first.
• Keep voicemail active and check missed calls, because hospitals may call from general numbers.
• Ask your referring provider whether bloodwork, imaging or old reports must be sent before the visit.
• Use Sinai Health’s “Find a clinic or service” and “Physician directory” only as support; your referral path matters most.

For an existing appointment

• Use the direct clinic phone number from your appointment letter.
• Confirm the exact address: 600 University, 60 Murray or 700 University.
• Check whether you must register at Admitting and Registration on the main floor of 600 University Avenue before going to your appointment.
• Ask whether you need fasting, medication changes, urine/blood tests, imaging or pre-admission paperwork.
• Arrive early for parking, registration, elevators and wayfinding.

Emergency Department entrance and urgent-care decision guide

The Mount Sinai Emergency Department entrance is on the south side of the main 600 University Avenue hospital building. For drop-off and pick-up, use Murray Street behind the hospital.

• Emergency location: 600 University Avenue, south side entrance.
• Drop-off/pick-up: Murray Street, behind the hospital.
• ED phone extension: 416-586-4800 ext. 5054.
• Non-emergency advice: Ontario patients can use Health811 by calling 811 for health advice and navigation.
• Virtual ED note: Toronto’s Virtual Emergency Department may be available for eligible urgent non-life-threatening conditions and generally requires an OHIP card.

Clinics, doctors and treatments patients commonly search for

Sinai Health provides emergency, obstetrics, cancer care and rehabilitation, and Mount Sinai Hospital is especially known for acute care, women’s and infants’ health, surgery, digestive diseases, cancer-related care, emergency medicine, medical imaging, lab services and academic research.

Parking rates, drop-off points and transit tips

Mount Sinai Hospital has two public parking lots behind the hospital at 40 Murray Street and 60 Murray Street. Parking rates are subject to change, but Sinai Health’s official parking page lists the following rates.

Transit and ride-share tips

• Subway: Take Line 1 to Queen’s Park Station and walk south following Mount Sinai signs.
• Streetcar: 506 Carlton to University Avenue or 505 Dundas to University Avenue may be useful depending on direction.
• Wheel-Trans: Mount Sinai lists designated Wheel-Trans pickup/drop-off points for 600 University Avenue, 700 University Avenue and 60 Murray Street.
• Ride share: For Uber/taxi drop-off, use the Murray Street entrance behind the hospital.
• Driving warning: Northbound left turns from University Avenue onto Elm Street are restricted during rush hours, so plan extra time.

OHIP coverage, room fees and other patient costs

Most medically necessary hospital and physician services are generally covered for eligible OHIP patients. However, patients may still pay for parking, ambulance services, preferred accommodation, medical devices, some forms/records and other uninsured items.

MyChart, health records and test results

Sinai Health uses MyChart to give patients and designated care partners secure access to medical records and personal health information. Patients can view test results, discharge summaries and other available health information through a browser or the MyChart app.

When to use MyChart first

• You need to view available test results or discharge summaries.
• You need appointment or visit information available through the portal.
• You want to share access with a designated caregiver or health-care team member.

When to contact Health Records

• You need an official copy of your record for yourself, another provider, lawyer or insurer.
• You need birth or death record-related requests handled through the disclosure process.
• You need a correction to incomplete or inaccurate health information.
• The record you need is not available in MyChart.

Visitor rules, accessibility and interpreter services

Visitor rules can vary by unit and patient condition. Confirm with the unit before visiting, especially for ICU, maternity, surgery, infection-control rooms or overnight visits.

What to bring for a clinic, ED or admission visit

• Health card or valid health-care coverage.
• Photo identification with your current address, especially for Emergency Department visits.
• Appointment letter, referral, requisition or procedure instructions.
• List of current medications, including vitamins and herbal supplements.
• Insurance policy information if you may request private or semi-private accommodation.
• Recent test results or consultation letters if your clinic requested them.
• Payment method for uninsured charges, parking, devices or room-fee balance.
• Containers for glasses, hearing aids, dentures or contacts if surgery/procedure instructions mention removal.
• CPAP machine if you use one and your care team tells you to bring it.
• Questions you want to ask, plus a support person if desired and allowed.

Simple decision guide before you go

Google Map for the main University Avenue campus

Use this map for the main 600 University Avenue hospital building. For ED drop-off, clinics at 60 Murray Street or services at 700 University Avenue, follow your clinic instructions and hospital signage.

Official Sinai Health video

This video from Sinai Health gives a quick look at Mount Sinai Hospital’s hospital environment and care culture.