Grey Nuns Hospital Address, Phone & Appointment Guide
Grey Nuns Community Hospital is a Covenant Health hospital in southeast Edmonton. The official hospital address is 1100 Youville Drive West, Edmonton, Alberta T6L 5X8, and the main switchboard is 780-735-7000.
There is no single appointment number for every clinic. Booking and referral rules depend on the service, so use your clinic instructions first or contact the hospital switchboard when you do not know which department to call.
Reviewed September 20, 2026. Appointment rules, parking rates, visitor arrangements and clinic hours can change; confirm time-sensitive details with Covenant Health.
Fast Answer: Address, Phone and Appointment Route
Grey Nuns Community Hospital address: 1100 Youville Drive West (3015 62 Street NW), Edmonton, Alberta T6L 5X8.
Main switchboard: 780-735-7000. Use your clinic’s direct number when one appears on an appointment letter, referral notice or procedure instructions.
Address
1100 Youville Drive West, Edmonton, AB T6L 5X8.
Main phone
780-735-7000 for hospital routing and department transfers.
Appointments
Booking rules vary. Some services accept self-referral, while others require a doctor or specialist referral.
Emergency
The Emergency Department operates 24 hours a day. Call 911 for a life-threatening emergency.
Start Here: Choose What You Need to Do
Grey Nuns has multiple services and departments. Start with your task rather than relying only on the hospital’s main address or switchboard.
Grey Nuns Hospital Address, Buildings and Entrances
The main address gets you to the hospital site. Your appointment information should determine the exact building, floor, clinic and entrance.
Some services connected with the Grey Nuns site use nearby buildings. For example, Covenant Health lists the Child Health Clinic on the fourth floor of the St. Marguerite d’Youville Building at 1090 Youville Drive NW.
Grey Nuns Hospital Phone Numbers
The main line is useful when you do not know the correct department. For an existing appointment, the number supplied by your clinic is usually the better contact.
| Contact | Phone | Best use |
|---|---|---|
| Main switchboard | 780-735-7000 | General routing and transfers to hospital departments. |
| Main admitting / patient location | 780-735-7272 | Hospital admitting and patient-location inquiries. |
| Health Information / Records Management | 780-735-7265 | Questions about accessing hospital health records. |
| Parking office | 780-735-7051 | Parking passes, parking questions and parking-office assistance. |
| Child Health Clinic | 780-735-7346 | Specialized child clinics in the St. Marguerite d’Youville Building. |
| Tertiary Palliative Care Unit | 780-735-7044 | Palliative-care unit inquiries; a doctor’s referral is required for access. |
| Endoscopy Program | 780-735-7116 | Program contact; existing appointment cancellations may need to go through the doctor’s office that booked the procedure. |
Use the clinic phone number printed on your appointment letter, referral information or procedure instructions before calling the general switchboard.
How Grey Nuns Hospital Appointments and Referrals Work
Grey Nuns does not use one universal appointment route for every clinic. Some services require a physician referral, while others use different access rules.
Identify the exact service
Check your referral, requisition, appointment letter or hospital message. Record the clinic name, doctor, building, floor, appointment date and any direct phone number.
Check the referral requirement
Do not assume every outpatient service can be self-booked. Many specialist, surgical and mental-health services require a referral.
Use the clinic’s direct contact
If the clinic has already contacted you, use its direct number for appointment changes, preparation instructions and location confirmation.
Use the switchboard when the clinic is unknown
Call 780-735-7000, provide the service or department name and ask to be transferred.
Confirm instructions before travelling
Check your arrival time, fasting instructions, medication directions, test preparation, required documents and correct entrance before leaving home.
Examples of service-specific access
| Service | Access information | Contact |
|---|---|---|
| Child Health Clinic | A doctor’s referral is required to access its specialized clinics. | 780-735-7346 |
| Infectious Diseases Clinic | A referral must be sent to an infectious-diseases doctor in the clinic. | 780-735-7000 |
| Mental health | Covenant Health states that a referral is needed to access its Grey Nuns mental-health services. | 780-735-7000 and ask for psychiatry. |
| Tertiary palliative care | A doctor’s referral is required. | 780-735-7044 |
| Day surgery | Alberta Health Services lists a doctor’s referral as required for general day surgery. | 780-735-7400 |
| Endoscopy | For an existing procedure, Covenant Health tells patients cancelling an appointment to call the office of the doctor who booked it. | 780-735-7116 |
Ask the referring doctor’s office which Grey Nuns clinic received the referral and whether the referral was accepted or returned. That gives you a more specific starting point than calling several hospital departments.
What to Confirm Before a Grey Nuns Appointment
Follow the instructions from your own clinic first. The checklist below covers common details worth confirming before you travel.
Confirm before leaving home
- Hospital, building and clinic name
- Floor, unit or registration desk
- Appointment date and arrival time
- Whether you need to fast
- Medication instructions
- Whether testing is needed before the visit
- Whether someone must drive you home after a procedure
Useful items to bring
- Your provincial health care card
- Appointment or referral information
- A current medication list
- Any requisition or preparation paperwork requested by the clinic
- Mobility, hearing or communication aids you normally use
- Any confirmed interpreter or accessibility arrangements
Grey Nuns Emergency Department
Do not use a routine hospital or clinic contact when immediate emergency medical assistance is needed.
Covenant Health’s Grey Nuns page lists 780-735-7180, while the Alberta Health Services Emergency Services listing displays 780-735-7120. For an emergency, call 911. For non-urgent hospital routing, use the main switchboard at 780-735-7000.
Emergency patients are assessed according to medical urgency, so the sickest or most seriously injured patients are treated first rather than strictly in arrival order.
What to bring if possible
- Your provincial health care card.
- A current list of medications.
- Contact information for your doctor.
Grey Nuns Hospital Parking Rates
Covenant Health lists public parking on the south side of the hospital. Parking is open 24/7, and payment can be made at parking meters or through the hospital’s digital parking options.
| Parking option | Current listed rate | Useful for |
|---|---|---|
| 30 minutes | $2.50 | Short drop-offs or brief visits. |
| Hourly | $5 | Short appointments or visits. |
| Day pass | $15 | Long appointments or full-day visits. |
| Week pass | $42 | Repeated visits during one week. |
| Month pass | $74 | Frequent ongoing visits. |
Parking office
Location: Room 1106, main floor, next to the chapel.
Phone: 780-735-7051.
Hours: Monday-Friday, except holidays, 7 a.m.-2:45 p.m.
Frequent visits
Covenant Health’s digital parking service can be used for weekly or monthly parking passes, compassionate parking requests and parking-ticket management.
Check current posted prices before a long stay because parking rates can change.
Visitor Hours, Patient Location and Admitting
General visitor hours
Covenant Health currently lists general Grey Nuns visitor hours as 9 a.m.-9 p.m.
Individual units can use different arrangements depending on the patient’s needs and clinical circumstances. Critical-care family access, for example, is based more directly on the patient’s needs.
Patient location
For patient-location inquiries, call 780-735-7272.
Privacy requirements may limit the information staff can provide about a patient.
Main admitting
Check directly with the unit when visiting critical care, maternity, neonatal care, mental health or another area where visitor arrangements may differ from general hospital hours.
Services at Grey Nuns Community Hospital
Grey Nuns provides inpatient, outpatient, emergency, diagnostic, surgical and specialty services. Access and referral requirements differ by program.
Emergency care
The Emergency Department operates 24/7 and treats a broad range of urgent and emergency conditions.
Diagnostic services
Diagnostic imaging and other testing are available for eligible emergency, inpatient and outpatient patients.
Heart care
Grey Nuns provides coronary care, heart monitoring and specialized heart and stroke clinics.
Mental health
The hospital offers inpatient and outpatient mental-health services. Covenant Health states that a referral is required to access these services.
Women’s and child health
Services include maternity, neonatal care, women’s health and specialized child clinics.
Surgery and palliative care
Grey Nuns provides surgical services, endoscopy and specialized tertiary palliative care.
How to Request Grey Nuns Hospital Health Records
Formal record requests are handled through Covenant Health’s Health Records – Access and Disclosure process. This is separate from contacting a clinic about appointments or current treatment.
Records contact
Health Information / Records Management: 780-735-7265.
Fees may apply when copies of health records are requested.
Access and Disclosure
Email: COVHIMAccessDisclosure@covenanthealth.ca
Fax: 780-735-7633
Mail: Health Records – Access and Disclosure, Grey Nuns Community Hospital, 1100 Youville Drive W Northwest, Edmonton, AB T6L 5X8.
Basic records request process
Complete the current request form
Use Covenant Health’s current Health Information Access Request form and identify the information and date range you need.
Provide identification
Covenant Health requires one piece of photo identification or two pieces of non-photo identification.
Add authorization when acting for another person
Consent or legal documentation can be required when a representative asks for another person’s health information.
Submit the request
Use the current contact route shown on Covenant Health’s records page. The Access and Disclosure team may contact you if additional information is required.
Covenant Health states that applicants can expect a response within 30 days under Alberta’s Health Information Act. Electronic delivery methods may be used when appropriate.
Accessibility, Interpreter Help and Amenities
Accessibility
Alberta Health Services lists wheelchair access at Grey Nuns Community Hospital. If you need specific mobility assistance, confirm the most suitable entrance with your clinic before travelling.
Interpreter services
Covenant Health provides interpretive services for patients and families who prefer to communicate in a language other than English. Ask your care team to arrange support.
| Amenity | Current listed information |
|---|---|
| Cafeteria | Lower level; Covenant Health currently lists hours of 7 a.m.-9 p.m. |
| Gift shop | Weekdays 10 a.m.-4 p.m., with a lunch break from 1-1:30 p.m. |
| Chapel | Room 1103 on the main floor. |
| Lost and found / Protective Services | 780-735-7140; Protective Services is listed as on duty 24 hours. |
| Public transportation | Alberta Health Services lists public transportation as available to the hospital. |
Grey Nuns Hospital Map
Use the map for directions to the hospital site. For a scheduled visit, follow your clinic’s exact building, floor and entrance instructions.
Which Contact Should You Use?
| Your situation | Best next action |
|---|---|
| Life-threatening emergency | Call 911. |
| Non-emergency health advice | Call Alberta Health Link at 811. |
| You already have an appointment | Use the clinic number and instructions provided with your appointment. |
| You know the department but not its number | Call 780-735-7000 and ask for the service by name. |
| Your doctor sent a referral but you have not heard back | Ask the referring office which clinic received the referral and whether it has been accepted. |
| You need a formal copy of your health record | Use Covenant Health’s Health Records – Access and Disclosure process. |
| You are visiting a patient | Covenant Health currently lists general visiting hours as 9 a.m.-9 p.m.; confirm unit-specific arrangements when needed. |
Grey Nuns Hospital FAQs
What is the address of Grey Nuns Hospital?
Grey Nuns Community Hospital is at 1100 Youville Drive West, Edmonton, Alberta T6L 5X8. Covenant Health also displays 3015 62 Street NW with the location.
What is the main Grey Nuns Hospital phone number?
The main switchboard is 780-735-7000.
How do I make an appointment at Grey Nuns Hospital?
There is no single appointment line for all services. Use your clinic’s direct contact when available. If you do not know the correct department, call 780-735-7000 for routing.
Do I need a referral?
It depends on the service. Many specialist clinics and programs require a physician referral, while access rules for other services differ.
Is Grey Nuns Emergency open 24 hours?
Yes. Covenant Health and Alberta Health Services list the Grey Nuns Emergency Department as available 24 hours a day. Call 911 for a life-threatening emergency.
Where is the Emergency Department?
Covenant Health lists the Emergency Department at the North East Entrance. Emergency admitting is on the east side of the hospital.
How much is parking?
Covenant Health currently lists $2.50 for 30 minutes, $5 hourly, $15 for a day pass, $42 for a week pass and $74 for a month pass. Confirm current rates before a long visit.
What are the visitor hours?
Covenant Health currently lists general visiting hours as 9 a.m.-9 p.m. Individual units can have different arrangements according to patient and clinical needs.
How do I find a patient at Grey Nuns?
Patient-location inquiries can be made at 780-735-7272. Privacy rules may limit what staff can disclose.
How do I request Grey Nuns Hospital records?
Use Covenant Health’s Health Records – Access and Disclosure process. Health Information / Records Management can also be reached at 780-735-7265.
Official Sources
Use official hospital and provincial sources to reconfirm changing details such as clinic hours, parking, visitor arrangements, referrals and service access.
Independent Hospital Information
CanadaHospitals.org is an independent informational website and is not Grey Nuns Community Hospital, Covenant Health or Alberta Health Services. This guide helps visitors locate official contact and access information and does not provide diagnosis, treatment or emergency medical advice.
For a life-threatening emergency, call 911. For non-emergency health advice in Alberta, call 811.