Wilson Site address, phone and useful contact points

The Wilson Site is the main acute-care hospital location. If you have an appointment letter, always follow the letter first because it may name a specific department, level, entrance or campus.

Choose the right Humber River Health location

Many users still search “Humber River Hospital,” but official pages now also use Hennick Humber Hospital for the Wilson Site. Humber River Health also lists Finch and Church Campus locations. Going to the wrong location can delay care, so check your appointment letter carefully.

Clinic appointment, referral and reminder steps

Humber River Health appointments usually depend on the clinic or program. Many hospital specialist visits require a referral, while existing patients may receive appointment information through phone, letter, clinic call, My Humber Health, or the Patient Connect reminder system.

For a new appointment or referral

• Ask your family doctor, nurse practitioner or referring specialist whether the referral has been sent.
• Confirm the exact program or clinic name, such as cardiology, medical imaging, surgery, kidney care, cancer care or maternal and child care.
• Keep your phone active and voicemail available because hospital clinics may contact you directly.
• If you have not heard back, contact the referring office first; they may need to follow up with the hospital clinic.
• Call the hospital switchboard if you know the program name but do not have the direct clinic number.

For an existing appointment

• Use the direct clinic phone number printed on your appointment letter when available.
• Check My Humber Health for upcoming appointments, instructions, reports and test results where available.
• Read text or phone reminders carefully because Patient Connect may help confirm appointments.
• Call the clinic to cancel or reschedule; HRH says rescheduling or cancellation requires a phone call to the clinic.
• Bring your health card, photo ID, medication list and any requisition or clinic instructions.

Emergency care, non-urgent options and when to call 911

Hennick Humber Hospital’s Emergency Department is open 24 hours a day, 7 days a week. The emergency entrance is on the north side of the building, off Wilson Avenue.

• Emergency Department: open 24/7.
• Hospital phone: 416-242-1000.
• Main emergency department: 42008.
• Emergency psychiatric unit: ext. 43600.
• Non-urgent advice: call Health811 at 811 or TTY 1-800-855-0511.
• Walk-in clinic navigation: Central Healthline can be used for non-emergency clinic options.

Doctors, clinics and services available at Humber River Health

Humber River Health lists doctors, clinics and services by program. Patients can search by doctor name, department and language on the official clinics/services page. Your exact clinic depends on your referral, medical condition, urgency and care plan.

Parking rates, HPASS permits and arrival tips

Humber River Hospital parking at 1235 Wilson Avenue includes a surface lot and an above-ground parking garage with gated parking and parking meters. Accessible parking is available. Rates can change without notice, so check posted signs and the current parking page.

My Humber Health portal, test results and medical records

My Humber Health is the hospital’s secure patient portal. It can show visit history, allergies, current medications, prescription history, upcoming appointments, appointment instructions, test results or reports, and physician reports where available.

Health record access and correction

• For corrections to personal health information, HRH asks for a completed correction request form and government-issued photo ID.
• Privacy office address: Hennick Humber Hospital, Health Information Services – Privacy Office, 1235 Wilson Avenue, Toronto, ON M3M 0B2.
• Fax: 416-242-1085.
• Email: privacy@hrh.ca.
• HRH states it has 30 days to respond to correction requests.
• For family physician release questions, the Release of Information Department can be reached through 416-242-1000 ext. 82371.
• There is no fee to release information for medical purposes or continuing care of a patient.
• Medical images are handled by the Film Library at 416-242-1000 ext. 63417 and are provided electronically through PocketHealth.

Visitor rules, food, ATMs, phones and patient support

Visitor rules can change by unit, patient condition, infection-control situation and care needs. HRH states that family members and visitors are welcome 24 hours a day according to patient preference and patient care needs, but overnight visitors are limited to one person.

What to bring for registration or admission

• Ontario Health Card or other health coverage document.
• Government photo ID with legal name and date of birth.
• Appointment letter, referral, requisition or clinic instructions.
• Medication list with dose and timing.
• Private insurance details if you may request private or semi-private accommodation.
• Glasses, hearing aids, mobility aids, phone charger and essential personal items.
• Support person contact details and emergency contact number.
• For surgery or procedure visits, follow fasting and medication instructions exactly.

OHIP coverage, private rooms, TV/internet and possible extra costs

If you are a Canadian resident, HRH says OHIP covers most, if not all, hospital services. Some services may be de-listed by OHIP, and private insurance may cover some items. OHIP does not cover private or semi-private rooms.

Simple decision guide before you leave home

Google Map for the Wilson Avenue hospital site

Use this map for general travel planning to the main Humber River Health / Hennick Humber Hospital Wilson Site. For the exact entrance, parking area and clinic desk, follow your appointment letter or posted hospital signs.

Helpful Humber River Health video

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