General site address, phone number and useful contacts

Use the main switchboard if you know the department, doctor, unit or clinic name but do not have a direct number. For appointment-specific changes, the direct clinic number from your appointment letter is usually faster than the main operator.

Which North York General location should you go to?

The General site at 4001 Leslie Street is the main hospital location and the site for inpatient acute care and the 24-hour Emergency Department. NYGH also has other locations for seniors’ care, reactivation care and specialized services, so always match your appointment letter with the site name and address.

Appointment booking, referral and clinic visit steps

Most hospital specialist appointments at North York General start with a referral from a doctor, nurse practitioner, midwife, specialist or other health-care provider. The exact booking process depends on the clinic, urgency and type of service.

For a new specialist appointment

• Ask your referring provider which NYGH clinic or program received the referral.
• Confirm whether the clinic will call you directly or contact the referring provider first.
• Keep your voicemail available and answer unknown calls when you are expecting a hospital appointment.
• Ask if bloodwork, imaging, fasting, medication changes or forms are needed before the visit.
• Use the appointment letter to confirm the exact site, entrance, clinic name, floor, room and arrival time.

For an existing appointment

• Use the direct clinic number shown on your appointment letter whenever possible.
• Check MyChart for available records and appointment-related information.
• Call the clinic early if you need to cancel or reschedule so the appointment can be offered to another patient.
• Ask about interpreter services, accessibility support or support-person rules before the appointment day.

Non-emergency care option in North York

For urgent but non-life-threatening primary care needs, NYGH points patients toward local non-emergency care options. The North York General Access Care Clinic is listed with Monday to Thursday evening hours, phone booking at 647-564-7834, and eligibility for patients with valid OHIP or IFHP documents. It does not offer vaccinations.

Emergency Department and when to call 911

North York General’s 24-hour full-service Charlotte & Lewis Steinberg Emergency Department is located at the General site. If you are driving to the ED, NYGH notes a small short-term parking area near Emergency, but very serious symptoms should be handled by calling 911.

• Emergency site: General site, 4001 Leslie Street, Toronto.
• Main hospital line: 416-756-6000.
• Emergency parking: a small short-term parking area is listed for ED users; follow on-site signs.
• Do not delay: ambulance care is safer than private driving for stroke, heart attack, severe trauma or unstable symptoms.
• Non-emergency health advice: Health811 can connect Ontario residents with health advice 24/7. Call 811; call 911 for emergencies.

Doctors, clinics and care services available at NYGH

NYGH offers acute care, ambulatory care, long-term care and many specialty services. Your exact doctor, clinic and treatment route depends on your referral, medical history and the clinic reviewing your case.

Parking, directions, TTC and arrival planning

NYGH has official directions and parking information for patients and visitors, and the parking office is listed at 416-756-6352. Because parking construction, demand and rates can change, confirm directly before a long appointment or repeated visits.

OHIP coverage, hospital bills and possible extra costs

Many medically necessary hospital and physician services are covered for eligible OHIP patients, but patients may still have costs for parking, private or semi-private room requests, ambulance/transportation, uninsured forms, some devices, record copies, medications outside hospital coverage or services not covered by public insurance.

MyChart, medical records and imaging access

MyChart is NYGH’s secure online patient portal. It can show health records such as lab results and clinic notes, and it can help patients share access with physicians, care team members and loved ones. Some diagnostic imaging reports are available, while actual diagnostic images may require PocketHealth access.

Visitor rules, Wi-Fi, phones and language support

NYGH welcomes families, Essential Care Partners, support people and visitors, but visitor rules can change based on unit, patient condition, outbreaks, seasonal respiratory activity or long-term care directives. Always check the unit before visiting.

What to bring for smoother registration

• Ontario Health Card or valid coverage document.
• Government photo ID with legal name and date of birth.
• Appointment letter, referral, requisition or clinic instructions.
• Medication list with dose and timing.
• Private insurance details if you may request private or semi-private accommodation.
• Glasses, hearing aids, mobility aids, phone charger and essential personal items.
• Support person contact details, especially for surgery, discharge or complex appointments.

Quick decision guide: who should you contact?

Google Map for the General site on Leslie Street

Use this map for the main General site. For Seniors’ Health Centre, Reactivation Care Centre, Phillips House or another clinic site, use the exact address from your appointment letter.

Official NYGH video for hospital overview

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