Coxwell Avenue contact details and main phone numbers

If you already have an appointment letter, use the direct clinic number printed on it first. If you only know the hospital name, doctor name or program name, call the hospital main number or general inquiries line and ask to be transferred.

Temporary entrance, M1 registration and arrival timing

Because of redevelopment work, patients and visitors should not assume the old Coxwell Avenue main entrance is open. MGH directs patients, staff and visitors to the temporary main entrance on Sammon Avenue between Coxwell Avenue and Knight Street.

Appointment booking, referral and clinic visit steps

Most hospital specialty appointments are not booked like a walk-in clinic visit. Many MGH programs accept referrals from physicians or nurse practitioners, and many clinics accept eReferrals from primary care providers through the Ocean eReferral system.

For a new specialist appointment

• Ask your family doctor, nurse practitioner, midwife or specialist whether a referral is needed.
• Ask which MGH clinic or program the referral was sent to.
• Ask whether the referral was sent by Ocean eReferral, fax or another method.
• Keep your phone available and check voicemail because clinics may call with appointment details.
• If the issue is urgent or life-threatening, do not wait for a referral response. Call 911 or go to an Emergency Department.

For an existing appointment

• Check your appointment letter for clinic name, date, time, floor, zone and preparation instructions.
• Arrive early enough for parking, registration on M1 and wayfinding.
• Bring your health card and current medications to all clinics unless told otherwise.
• Some clinics, such as Diagnostic Imaging, Cardiology, Fracture Clinic, Oncology/Hematology, Renal, Neurology and other outpatient clinics, may have clinic-specific instructions.
• If you need to cancel or reschedule, call the clinic number on your appointment notice as early as possible.

Stavro Emergency Department entrance and urgent care rules

Michael Garron Hospital’s Stavro Emergency Department is for severe, potentially life-threatening illness or injury. The ED location is J1, and patients should use the entrance off Mortimer Avenue under the Emergency sign.

• ED location: J1.
• ED entrance: Mortimer Avenue under the Emergency sign.
• ED hours: Open 24 hours a day, seven days a week.
• ED phone: 416-469-6435.
• Visitors in ED: visitor limits may vary by ED area; contact the department or ask the clinical team.
• Mental health screening: patients aged 10 and older may be asked mental health screening questions as part of triage.

Programs, clinics and treatments commonly available

Michael Garron Hospital provides a wide range of hospital and outpatient services. The exact doctor, appointment pathway and treatment plan depend on referral, diagnosis, urgency and clinic availability.

Parking garage, public rates and local arrival tips

MGH’s main public parking is the Dewji Family and Mr. Lube Parking Garage, with entrance on Sammon Avenue east of Coxwell Avenue. Patients and visitors are encouraged to park on P1 and P2. Additional short-term parking may be available near the Medical Office Building at 840 Coxwell Avenue, and metered parking is available around the hospital.

Transit and accessibility tips

• MGH is just north of Coxwell Station. From Coxwell Station, take the northbound 70 or 70A bus to Sammon Avenue.
• Wheel-Trans service operates to MGH, with stops at Coxwell Avenue and Sammon Avenue entrances.
• Accessible parking spaces are available in the main public garage.
• The Sammon Avenue entrance also functions as a drop-off zone, but parking is not allowed in that zone.
• For mobility needs, drop the patient at the correct entrance first, then park if another person is travelling with them.

OHIP coverage, hospital fees and private room costs

If you live in Ontario and have a valid Ontario Health Card, OHIP covers standard medically necessary care. However, not everything is covered. MGH lists additional charges for ambulance services, assistive devices, preferred accommodation and some uninsured or out-of-country services.

MyChart, health records and document request fees

MGH uses MyChart for patient access to available hospital records. MyChart may include consultation notes, admission and discharge summaries, diagnostic imaging reports, pathology reports after a delay, operative reports, lab reports/results and newborn summaries. Some records, such as nursing/allied health notes, daily inpatient progress notes, scanned documents and certain mental health notes, may not appear in MyChart.

Health record fee examples

• Patient, substitute decision-maker and lawyer requests: $30 for the first 20 pages.
• Additional photocopy/print pages after the first 20 pages: $0.25 per page.
• Electronic copy on computer disk: $10.
• STAT request needed within two business days: $300 surcharge.
• Date of admission/discharge verification: $30.
• Proof of birth or time of birth letter: $30.
• Search fee may be retained if no record is found.

Visitor rules, infection control and family support

MGH welcomes family and friends according to patient wishes, but the number of people at the bedside may depend on the patient, clinical team, room size, roommate needs and infection-control restrictions. Mental health units may require visits to be booked ahead of time.

What to bring for an appointment or admission

• Ontario Health Card. Without a health card, bring government-issued photo ID such as a driver’s licence or passport.
• Private or employer insurance information, including certificate number and policy number, if requesting semi-private/private room accommodation.
• Name and contact details for substitute decision-maker and alternate contact person.
• Family doctor’s name and contact information.
• Current medications.
• Debit, credit card or cheque for additional expenses.
• For surgery or cataract procedures: two reusable bags for belongings and an empty reusable water bottle, not glass.
• For overnight stay: toiletries, comfortable clothing, slippers or shoes and essential personal care items.

Simple decision guide before you leave home

Google Map for the East York hospital campus

Use this map for the main MGH campus. For the current main entrance, follow hospital signs to the temporary Sammon Avenue entrance. For Emergency Department care, use the Mortimer Avenue entrance under the Emergency sign.

Official hospital video

The video below is embedded from Michael Garron Hospital’s official YouTube content. Video schema is included because the hospital’s own page provides the video ID, thumbnail and published page date.