Burnaby Hospital Call, Visit and Appointment Planner
Burnaby Hospital is a Fraser Health hospital on Kincaid Street with 24/7 emergency care, outpatient clinics, lab, imaging, maternity, surgery, health records and inpatient services. Because redevelopment has changed entrances, parking and walking routes, a useful guide must do more than repeat the address.
Use this page to choose the right phone route, match your appointment to the correct entrance, avoid parking confusion, understand the official PDF map, prepare documents and know what to do after your visit.
Fast Answer: Burnaby Hospital Address, Phone and First Step
Address: Burnaby Hospital, 3935 Kincaid Street, Burnaby, B.C. V5G 2X6, Canada.
Main phone: 604-434-4211. Fraser Health lists Burnaby Hospital as open 24 hours a day, 7 days a week. For life-threatening symptoms, call 911 instead of searching for a department number.
GPS address
Use 3935 Kincaid Street, then add your entrance, zone or department.
Main phone
Call 604-434-4211 and ask for the clinic, unit, department or service.
Emergency
Emergency is open 24/7. Use 911 for serious or life-threatening symptoms.
Best first move
Match your letter to West Wing, East, South, Emergency, Central Link or zone.
Burnaby Hospital Task Finder
Start here if you are on a phone, helping a patient, or using the hospital for the first time. Pick the task, then follow the small step before opening the official link.
| What you searched | Do this first | Useful official link |
|---|---|---|
| Burnaby Hospital address | Use 3935 Kincaid Street, then confirm the entrance from your appointment letter. | See entrance steps |
| Burnaby Hospital phone number | Call 604-434-4211 for routing. Ask for the department by exact name. | Official Burnaby Hospital page |
| Burnaby Hospital appointment | Find the clinic/service name first. Fraser Health says appointment changes must be discussed with the service/location directly. | Appointment guidance |
| Emergency | Use Emergency for urgent health crisis. Call 911 for serious symptoms. | Emergency page |
| Lab or X-ray | Bring requisition/BC Services Card and confirm test instructions before going. | Lab and X-ray steps |
| Health records | Use Burnaby Health Records or Fraser Health’s record-request process. | Burnaby Health Records |
Burnaby Hospital Address and Entrance Check
The official address is simple, but the correct door is the real visitor problem. The hospital map and redevelopment notice point users to West Wing, South, East and Emergency entrances depending on time and destination.
| Entrance or route | When to use it | Micro-step before leaving |
|---|---|---|
| West Wing Entrance | Open 6 a.m. to 10 p.m. Useful for West Wing and some blue-zone routes. | If arriving by bus or unsure, check the map and ask the information desk. |
| East Entrance | Open 6 a.m. to 10 p.m. Useful for Health Care Pavilion and East Parkade access. | Use this if your letter mentions Health Care Pavilion, East Entrance or East Parkade. |
| South Entrance | Open 6 a.m. to 10 p.m. Useful for South-side access and some Support Facilities routes. | Confirm if your appointment mentions Laboratory, cafeteria, outpatient services or South Entrance. |
| Emergency Entrance | Open 24/7. After 10 p.m. to 6 a.m., Fraser Health directs visitors to the Emergency Entrance. | After hours, use Level 1 Central Link to reach the Health Care Pavilion. |
| Central Link | Level 1 route between Health Care Pavilion and West Wing, Support Facilities and Nursing Tower. | If you hit “no public access” signage, return to Level 1 and follow Central Link signs. |
Phone Routing: Who to Call First
The main phone is useful, but appointment changes, lab, X-ray, health records and non-urgent advice each have a better route.
Appointment Steps: What to Do Instead of Calling Random Numbers
“Burnaby Hospital appointment” can mean lab, X-ray, imaging, surgery, maternity, cardiology, oncology, outpatient rehab, cast clinic, pre-anesthesia, specialist clinic or follow-up care. The safest first step is to identify the service.
Look for service name, doctor/clinic, zone, building, floor, date, arrival time, phone number and test preparation notes.
Fraser Health says appointment scheduling or changes must be discussed over the phone with the service or location directly.
Ask whether you should use West Wing, East Entrance, South Entrance, Emergency Entrance, East Parkade, Health Care Pavilion or Central Link.
Ask about fasting, water, medication changes, pregnancy disclosure, interpreter needs, support person rules and whether you must bring a printed requisition.
Use the official PDF map before driving because East Parkade B, patient drop-off and some corridors changed under redevelopment.
At information desks, say “Medical Imaging,” “Laboratory,” “Oncology Clinic,” “Health Records,” or the clinic name from your letter, not just “my appointment.”
Emergency, Urgent Primary Care or Virtual Care?
This section is navigation help only, not medical advice. If symptoms may be life-threatening, call 911 or go to Emergency.
Go to Burnaby Emergency
Use Emergency for a health crisis or urgent medical condition. Fraser Health lists Burnaby Emergency as open 24 hours a day, 7 days a week.
- Chest pain or stroke signs
- Severe breathing trouble
- Major injury, heavy bleeding or seizure
- Severe allergic reaction or unconsciousness
Use UPCC for urgent but not life-threatening issues
Fraser Health says UPCCs help with non-life-threatening medical concerns that need attention within 12 to 24 hours. You register first, then an urgent-care nurse calls you.
- Edmonds UPCC and Metrotown UPCC are Burnaby options listed by Fraser Health
- Going in person does not mean faster care
- People with the most urgent concerns are helped first
Use Virtual Care for non-urgent advice
Fraser Health Virtual Care lists 1-800-314-0999 for a registered nurse from 10 a.m. to 10 p.m. daily. Outside those hours, call 8-1-1.
- Use for health questions that are not emergencies
- Registered dietitian hours may differ
- Call 911 if symptoms become serious
Parking, Drop-Off, Cell Phone Waiting and Shuttle
Parking is a major Burnaby Hospital pain point because redevelopment changed patient drop-off and parkade access. Decide where you are going before choosing a lot.
| Parking or route | Official detail to know | Practical micro-tip |
|---|---|---|
| Emergency Parking Lot | Designated patient/visitor parking; Emergency entrance is open 24/7. | Use for Emergency-related arrival, not routine clinic parking unless directed. |
| East Parkade A – Level P1 | Official 2026 notice includes patient/visitor parking and 20-minute pick-up/drop-off stalls. | Good if using East Entrance or Health Care Pavilion route. |
| East Parkade B – Level P1 and P2 | New underground parkade below Health Care Pavilion, connected to East Parkade A. | You can only enter East Parkade B through the connection points shown on the official map. |
| Cell phone waiting area | 20-minute waiting area on Ingleton Avenue near Kincaid Street. Drivers must stay in vehicles. | Use this while waiting for a patient to be ready; unattended vehicles may be ticketed. |
| Payment methods | Pay Station, hangTag app, or hangTag Park + Pay. | Take a photo of your lot/level and payment screen before walking inside. |
| Free shuttle | Fraser Health’s 2026 notice says a free shuttle links Burnaby Hospital with Gilmore and Patterson SkyTrain stations. | Check the latest shuttle schedule before relying on transit timing. |
| Hardship parking help | Fraser Health says permits may be available case-by-case through a unit social worker or Parking Administration. | Ask early for long admissions, repeated appointments or caregiver visits. |
Official PDF Map Converted Into Simple Steps
The official PDFs are useful, but many visitors will not understand them quickly on a phone. Use these simplified steps before parking or walking inside.
Entrance changes from the 2026 notice
The expanded Support Facilities Building and Health Care Pavilion open with Phase 1. Patients and visitors can enter through the West Wing Entrance, South Entrance or East Entrance during posted hours.
- West Wing Entrance: 6 a.m. to 10 p.m.
- South Entrance: 6 a.m. to 10 p.m.
- East Entrance: 6 a.m. to 10 p.m.
- Emergency Entrance: open 24/7
Central Link rule
The “Find your way” PDF says to use the Central Link on Level 1 to move between the Health Care Pavilion and other hospital buildings such as West Wing, Support Facilities and Nursing Tower.
- If you reach “no public access,” return to Level 1
- Follow Central Link signs
- Ask volunteers if your route is unclear
- Information desks are at East, South and West Wing entrances
Zone and floor shortcut
The PDF map uses zones and floors. Common examples: Laboratory and Community Outpatient Services appear on Level 1; Medical Imaging and Emergency zones appear on Level 3; Maternity and surgical areas appear on Level 4.
- Blue zone: West Wing / Health Care Pavilion routes
- Red zone: Support Facilities and diagnostic routes
- Green zone: Nursing Tower units
- Ask for the department name, not just the zone colour
Lab, X-ray and Test Appointment Help
Many users search “Burnaby Hospital appointment” when they actually need lab or X-ray instructions. These services have their own rules, hours and phone numbers.
Burnaby Hospital lab
Fraser Health lists Burnaby Hospital lab hours as Monday to Friday, 7:00 a.m. to 3:45 p.m., with walk-in hours Monday to Friday, 7:30 a.m. to 2:45 p.m. The lab is closed on statutory holidays.
- Bring your BC Services Card or health information
- Bring your requisition if you have one
- Ask if fasting or timed collection is needed
- Some tests may not be covered by BC MSP
- Interpreter support may be available with advance notice
Burnaby Hospital X-ray
Fraser Health lists X-ray services on the third floor in the Support Facilities Building, Red Zone. X-rays are available Monday to Friday, 8:00 a.m. to 8:00 p.m.
- Call 604-412-6271 to book, change or cancel
- Bring your requisition form
- Appointments are recommended to reduce wait time
- Some X-rays require appointments
- Tell the provider or technologist if pregnancy is possible
Health Records: How to Request Burnaby Hospital Records
If you need records after a visit, first check whether the information is available electronically through Health Gateway. If not, use Fraser Health’s request process or contact Burnaby Health Records.
Visitors, Inpatient Support and On-Site Help
Fraser Health lists open visiting hours at Burnaby Hospital, but visitors should be considerate of patients who need rest. Units may still have patient-specific or infection-prevention requirements.
Send well wishes
Email YouveGotMail.BUH@fraserhealth.ca with the patient’s full name, unit, room number and message. Fraser Health says volunteers hand-deliver the message, but patients cannot respond through the service.
Scent-free and smoke-free
Fraser Health describes the site as smoke-free and scent-free. Avoid perfume, cologne and scented flowers when visiting.
Ask information desks
The wayfinding PDF shows information desks at East, South and West Wing entrances. Ask for your department, unit or zone.
Interpreter support
Fraser Health pages note that interpreter support may be available with advance notice. Ask when booking if you need language help.
Food and cafeteria
The wayfinding PDF lists Eyáleq’ep Cafeteria and food-related areas on the hospital map. Hours can change, so check on site.
Construction awareness
Fraser Health says some corridors may close temporarily during redevelopment. Follow posted signs and volunteer directions.
Common Mistakes That Delay Burnaby Hospital Visitors
Searching only the hospital name
Use the full Kincaid Street address plus your entrance, zone, floor or clinic name.
Using the wrong entrance
West Wing, East, South and Emergency entrances have different hours and walking routes.
Parking before checking the map
East Parkade A/B, Emergency lot and drop-off zones can lead to different routes.
Calling switchboard for every change
For appointment changes, the direct service/location is usually the correct route.
Forgetting requisitions
Lab, X-ray and diagnostic tests may need requisitions, fasting or special timing.
Ignoring after-hours route
From 10 p.m. to 6 a.m., use Emergency Entrance and Level 1 Central Link.
Map: Burnaby Hospital at 3935 Kincaid Street
Use this map for the main hospital campus. If your appointment letter lists a specific entrance, zone colour, Health Care Pavilion, Emergency, lab, imaging, outpatient service or another Fraser Health location, follow that instruction first.
Official Links by Task
Use these official sources after reading the matching section. They are placed by task so you do not have to hunt through unrelated pages.
Official Burnaby Hospital page — address, phone, services, parking, visiting and well-wishes information Fraser Health appointment guidance — scheduling or changes by phone with the service/location directly Burnaby Hospital Emergency — 24-hour emergency service and parking details Urgent and Primary Care Centres — non-life-threatening urgent care options Fraser Health Virtual Care — nurse advice line and non-urgent health support Burnaby Hospital Lab — hours, walk-in hours, fees and language support Burnaby Hospital X-ray — booking, cancellation, walk-in and Red Zone details Health Records – Burnaby — phone, fax, email and hours Request a health record — online/PDF request instructions and consent rules 2026 entrance and parking changes PDF — East Parkade B, patient drop-off and shuttle notice Find your way PDF — entrance hours, Central Link, zones and information desksRelated Fraser Health Hospital Guides
Use these verified internal CanadaHospitals guides only if your appointment, referral, transfer or family update points to another Fraser Health hospital.
Royal Columbian Hospital
Useful if your care is in New Westminster, Sapperton, cardiac, trauma, neuroscience or another Royal Columbian route.
Open Royal Columbian guideSurrey Memorial Hospital
Useful if your Fraser Health appointment, maternity care, child/youth care or Emergency route is in Surrey instead of Burnaby.
Open Surrey Memorial guideIndependent Guide Notice
CanadaHospitals.org is an independent hospital navigation guide. It is not Fraser Health, does not book appointments, does not provide medical advice and does not replace instructions from your doctor, clinic, emergency team, lab, imaging department, Health Records office or official Fraser Health pages.
Burnaby Hospital FAQs
What is the address of Burnaby Hospital?
Burnaby Hospital is located at 3935 Kincaid Street, Burnaby, B.C. V5G 2X6, Canada.
What is the main phone number for Burnaby Hospital?
The main Burnaby Hospital phone number listed by Fraser Health is 604-434-4211.
Is Burnaby Hospital open 24 hours?
Yes. Fraser Health lists Burnaby Hospital as open 24 hours a day, 7 days a week. The Emergency Department is also listed as open 24/7.
How do I change or confirm a Burnaby Hospital appointment?
Fraser Health says appointment scheduling or changes must be discussed by phone with the service or location directly. Use the phone number on your appointment letter whenever available.
Which Burnaby Hospital entrance should I use?
During posted daytime hours, visitors may use West Wing, East or South entrances depending on destination. From 10 p.m. to 6 a.m., Fraser Health directs visitors to the Emergency Entrance and Level 1 Central Link if needed.
Where is patient and visitor parking at Burnaby Hospital?
Fraser Health lists patient and visitor parking at the Emergency Parking Lot, East Parkade A – Level P1, and East Parkade B – Level P1 and P2 after the 2026 Phase 1 parking changes.
Does Burnaby Hospital have pick-up, drop-off or shuttle options?
Fraser Health’s 2026 parking notice lists patient drop-off and 20-minute pick-up/drop-off stalls, and says a free shuttle links Burnaby Hospital with Gilmore and Patterson SkyTrain stations. Check the latest official schedule before relying on it.
What are Burnaby Hospital lab hours?
Fraser Health lists Burnaby Hospital lab hours as Monday to Friday, 7:00 a.m. to 3:45 p.m., with walk-in hours from 7:30 a.m. to 2:45 p.m. The lab is closed on statutory holidays.
How do I book or cancel a Burnaby Hospital X-ray?
Fraser Health lists X-ray booking, change or cancellation by phone at 604-412-6271. Bring your requisition form, and note that some X-ray types require appointments.
How do I request health records from Burnaby Hospital?
Fraser Health lists Health Records – Burnaby at 3935 Kincaid Street with phone 604-412-6219, fax 604-412-6177 and email BHROI@fraserhealth.ca. You can also use Fraser Health’s request-a-health-record page for forms and instructions.
Last reviewed: July 10, 2026. Source note: This guide uses official Fraser Health Burnaby Hospital, Emergency, appointment, lab, X-ray, parking, health-records, request-a-record and PDF wayfinding resources. Verify time-sensitive details directly with Fraser Health before travelling.