Plan a Surrey Memorial Visit With Less Confusion
Surrey Memorial Hospital is a large Fraser Health hospital, so a useful page must help you do a task: find the address, call the right route, prepare for an appointment, reach Emergency, park, visit a patient or request records.
This guide keeps the steps short and practical. Use it before travelling, then confirm time-sensitive details on Fraser Health’s official pages or with the service named on your appointment letter.
Fast Answer: Address, Phone and First Step
Surrey Memorial Hospital address: 13750 96th Avenue, Surrey, B.C. V3V 1Z2, Canada.
Main phone: 604-581-2211. Fraser Health lists the hospital as open 24 hours a day, 7 days a week. For life-threatening symptoms, call 911 instead of searching for a department number.
GPS address
Use 13750 96th Avenue, Surrey, B.C. V3V 1Z2.
Main phone
Call 604-581-2211 for general hospital routing.
Open 24/7
Hospital and Emergency access are listed 24 hours daily.
Best first move
Match your letter to the clinic, tower, entrance or service.
Surrey Memorial Hospital Task Finder
Start here if you are on a phone and need the shortest path. Each row tells you what to do next and where the official link helps.
Address and Entrance Check Before You Travel
The official hospital address is simple, but the campus is not. Your visit may involve Emergency, Diagnostic Imaging, Medical Records, Family Birthing, Outpatient Lab, Critical Care Tower, the North entrance or another unit.
| What you need | Use this | Micro-step before leaving |
|---|---|---|
| Main hospital address | 13750 96th Avenue, Surrey, B.C. V3V 1Z2 | Put the full address in maps, then add your entrance or clinic name in your notes. |
| General phone | 604-581-2211 | Ask for the exact service, department, unit or patient area. |
| Hospital wayfinding | Use Fraser Health’s interactive map. | Search for your department before parking, especially for Emergency, Imaging or Records. |
| Outpatient or surgery centre confusion | Jim Pattison Outpatient Care and Surgery Centre is a separate Surrey location. | Do not go to Surrey Memorial if your appointment letter says 9750 140th Street. |
Phone Routing: Who to Call First
The main number is good for general transfers. For appointment changes, test preparation, clinic instructions or cancellations, the best number is often the direct service number on your appointment letter.
Appointment Steps: What to Do Instead of Searching Random Numbers
For Surrey Memorial Hospital appointments, the safest process is to identify the exact service first. “Surrey Memorial appointment” can mean lab, X-ray, surgery, maternity, imaging, specialist clinic, outpatient care or a follow-up after Emergency.
Look for service name, location, building, floor, entrance, preparation notes, date/time and cancellation phone number.
Use the official hospital page service list for Surrey Memorial. This reduces the chance of calling the wrong desk.
Fraser Health states that appointment scheduling or changes must be discussed over the phone with the service or location directly.
Confirm whether to use the North entrance, Critical Care Tower, Emergency, Diagnostic Imaging, Medical Records, lab or another route.
Ask about fasting, water intake, medication changes, pregnancy disclosure, interpreter needs, support person rules or requisition forms.
Give time for traffic near King George Boulevard, parking payment, registration, elevators and wayfinding.
Emergency and Pediatric Emergency
Surrey Memorial Hospital provides 24-hour emergency services for urgent medical conditions and health crises. Fraser Health also lists Pediatric Emergency for children aged 16 and under in a child-friendly space separate from the adult Emergency Department.
Call 911 now
Use 911 for life-threatening symptoms, stroke signs, chest pain, severe breathing trouble, major injury, heavy bleeding or unconsciousness.
Emergency Department
Use Emergency for urgent medical conditions or a health crisis. Current wait-time information is linked from Fraser Health’s Emergency page.
Pediatric Emergency
For children aged 16 and under, Fraser Health lists a separate child-friendly Pediatric Emergency service at Surrey Memorial.
Parking, Payment and Hardship Help
Surrey Memorial has multiple parking areas. Fraser Health lists East, South, Critical Care, Emergency, Creekside and Shirley Dean parking rates, plus pay station, hangTag app and hangTag Park + Pay options.
| Parking item | Official detail to know | Practical tip |
|---|---|---|
| Pay methods | Pay Station, hangTag app, and hangTag Park + Pay. | Set up hangTag before entering if you are likely to be late or stressed. |
| East / South / Critical Care / Emergency lots | First hour listed at $4.25; each additional hour $3.50. | Choose based on your entrance, not only on the first available sign. |
| Creekside lot | First hour listed at $3.75; additional hour $3.25. | May be useful for some visits, but check walking route first. |
| Shirley Dean lot | First hour listed at $3.50; day rate listed at $7.50. | Good to compare for longer planned visits if the walking route works. |
| Longer permits | Day, evening, 24-hour, weekly, two-week, monthly and senior permits are listed for some lots. | Ask early if a family member is admitted for multiple days. |
| Financial hardship | Fraser Health says hardship permits may be available case by case through a unit social worker or Parking Administration. | Ask before costs build up; keep licence plate and visit details ready. |
Map and PDF Wayfinding: What to Check Before Walking In
The official interactive map lists useful departments such as Emergency, Diagnostic Imaging, Medical Records, OR Booking & Registration, Pharmacy, Physiotherapy, Security, Surgery, Family Birthing Unit, Outpatient Lab, NICU, Renal Dialysis and more. The PDF map view also shows 96 Avenue, 94A Avenue, King George Boulevard, 137 Street, 137A Street, 138 Street, parking symbols, entrances, information and the Critical Care Tower.
Before parking
Open the interactive map and search the department name from your appointment letter.
Critical Care Tower
If your letter or family update mentions the tower, use the map before choosing a lot.
Ask at information
If you are unsure after entering, ask for the department by name, not only “my appointment.”
Lab, X-ray and Diagnostic Test Help
Many people search for a “Surrey Memorial appointment” when they really need a lab or X-ray route. These services often have different booking rules, documents and waiting-time expectations.
Lab appointments
Fraser Health says lab walk-ins are accepted, but booking is recommended to reduce wait time. To book, use the online system or call 1-888-442-5227, 24/7.
- Get a requisition from your health-care provider.
- Check if fasting or special timing is needed.
- Bring your BC Services Card or health information.
X-ray services
Fraser Health says X-ray may be walk-in at most locations, but some situations need an appointment. If you have a printed requisition, bring it with you.
- Confirm location hours before going.
- Bring requisition if printed.
- Expect emergency cases to be prioritized.
Visitor and Inpatient Tips
Fraser Health lists open visiting hours at Surrey Memorial, but visitors should be considerate of patients who need rest. Unit needs, patient condition or infection-prevention rules can still limit visits.
Open visiting hours
Check with the unit first if the patient is in ICU, maternity, pediatrics, mental health or isolation care.
Scent-free site
Avoid perfume, cologne and scented flowers. Fraser Health describes the hospital as smoke-free and scent-free.
Food and coffee
Cafeteria, Java Starbucks and Second Cup are listed on the official hospital page.
Gift shop
Fraser Health lists an on-site gift shop at 604-585-5666 ext. 772790.
Send well wishes
Email YouveGotMail.SMH@fraserhealth.ca with patient full name, unit, room number and message.
Room type
Shared rooms are provided; semi-private and private rooms may be available at additional cost.
Surrey Shuttle and Non-Car Arrival Help
Fraser Health lists a Surrey shuttle service with stops at Surrey Memorial locations. This can help patients, visitors and caregivers moving between Surrey Memorial areas and nearby Fraser Health sites.
North entrance
Listed stop: Surrey Memorial Hospital North entrance facing 96 Avenue.
Charles Barham Building
Listed stop: south entrance on 94A Avenue.
Critical Care Tower
Listed stop: entrance facing King George Highway.
Health Records, Test Results and After-Visit Documents
After care at Surrey Memorial, do not call random departments for records. Fraser Health says patients or authorized representatives can request records using the online form or PDF process, and requests for someone else’s records require the PDF form and proper authorization.
Discharge summary, lab result, imaging report, visit note, proof of admission, medication record or a full chart copy are different requests.
Some information may be available through B.C. Health Gateway, depending on the record type.
Use the online form for your own records or the PDF form where authorization is required.
Records should be requested from the location where care happened.
Hospitals in B.C. require written, informed consent for personal-information disclosure unless an exception applies.
If information in your record is wrong, Fraser Health says you can write to the Health Record Department at the site where care was received.
Common Mistakes That Delay Surrey Memorial Visits
Using only “SMH” in maps
Use the full address and entrance/department name so you do not land at the wrong side of campus.
Calling the main number for clinic changes
The switchboard can route you, but your clinic letter may have the faster direct number.
Forgetting the requisition
Tests such as lab or X-ray may require requisition details from your health-care provider.
Parking before checking entrance
The best lot depends on whether you need Emergency, Critical Care, Outpatient Lab, Records or another service.
Bringing scented items
The site is scent-free. Avoid perfume, cologne and scented flowers.
Arriving exactly on time
Add time for traffic, parking, payment, registration, map reading and elevators.
Map to Surrey Memorial Hospital
This embedded map is for the main hospital address. If your appointment letter mentions Emergency, Critical Care Tower, Diagnostic Imaging, Medical Records, Outpatient Lab, North entrance or another area, use Fraser Health’s map and on-site signage after arrival.
Official Links Used in This Surrey Memorial Guide
Use these official pages after the relevant explanation above. They are included for real patient actions, not as link stuffing.
Official Surrey Memorial Hospital page — address, phone, hours, parking, amenities and services Fraser Health appointment guidance — scheduling or changes by direct service/location phone Surrey Memorial interactive map — departments, parking and wayfinding Surrey Memorial PDF map — campus roads, parking, entrances and Critical Care Tower orientation Emergency at Surrey Memorial Hospital — official Emergency service page Pediatric Emergency at Surrey Memorial Hospital — official service page Fraser Health laboratory service — booking, walk-ins and requisition help Fraser Health X-ray services — requisition and appointment/walk-in information Request a health record — official Fraser Health records process Compliments and complaints — Fraser Health feedback and Patient Care Quality Office routeRelated Canada Hospital Guides
These internal links were selected from live CanadaHospitals.org pages and are useful for users comparing hospital contact, appointment, Emergency and parking steps.
Mount Sinai Hospital
Toronto patient guide with address, phone, clinic, parking and appointment route help.
Open Mount Sinai guideGrand River Hospital
Kitchener hospital guide focused on campus names, phone routing and appointment planning.
Open Grand River guideToronto Western Hospital
UHN hospital guide for Bathurst Street, clinics, Emergency and patient records.
Open Toronto Western guideNo Video Embedded: Why This Is Safer for This Search
The main search intent is practical and time-sensitive: address, phone, appointment route, Emergency, Pediatric Emergency, parking, visitor steps, records and map. A general promotional or fundraising video would not help most users complete the task, and VideoObject schema is not added without a directly relevant official video with verified upload date, thumbnail and page context.
Independent Guide and Medical Safety Notice
CanadaHospitals.org is an independent hospital navigation guide. It is not Fraser Health and cannot provide diagnosis, emergency triage, appointment booking, referral approval, medical advice or official hospital services. For urgent symptoms, call 911. For appointment-specific instructions, use Fraser Health or the service named on your appointment letter.
Surrey Memorial Hospital FAQs
What is the Surrey Memorial Hospital address?
Surrey Memorial Hospital is located at 13750 96th Avenue, Surrey, B.C. V3V 1Z2, Canada.
What is the main phone number for Surrey Memorial Hospital?
The main phone number listed for Surrey Memorial Hospital is 604-581-2211. Use your appointment letter’s direct number if you need a specific clinic or test change.
Is Surrey Memorial Hospital open 24 hours?
Yes. Fraser Health lists Surrey Memorial Hospital as open 24 hours a day, 7 days a week.
How do I book or change an appointment at Surrey Memorial Hospital?
Fraser Health says appointment scheduling or changes must be discussed over the phone by calling the service or location directly. Use the direct number on your appointment letter or the official service page.
Does Surrey Memorial Hospital have an Emergency Department?
Yes. Surrey Memorial Hospital provides 24-hour emergency services for patients with urgent medical conditions or a health crisis. Call 911 for life-threatening symptoms.
Does Surrey Memorial Hospital have Pediatric Emergency?
Yes. Fraser Health lists Pediatric Emergency at Surrey Memorial Hospital for children aged 16 and under in a child-friendly space separate from the adult Emergency Department.
How do I pay for parking at Surrey Memorial Hospital?
Fraser Health lists pay station, hangTag app and hangTag Park + Pay as parking payment methods. Check the official hospital page for current lot rates and permits.
Are visiting hours open at Surrey Memorial Hospital?
Fraser Health lists open visiting hours, but visitors should be considerate of patients who need rest. Unit needs, patient condition or infection-prevention rules may still limit visits.
How can I request health records from Surrey Memorial Hospital?
Use Fraser Health’s request-a-health-record page. For records not available electronically, submit the required online or PDF form to the Health Records Department at the location where care was received.
Is CanadaHospitals.org the official Surrey Memorial Hospital website?
No. CanadaHospitals.org is an independent hospital guide. Use Fraser Health’s official website, your appointment letter or your care team for official instructions, medical guidance and appointment changes.
Source check: official Fraser Health Surrey Memorial Hospital, appointment, Emergency, Pediatric Emergency, parking, interactive map, lab, X-ray, shuttle, health-records and feedback pages were used. A Surrey Memorial PDF map was also checked for campus wayfinding. Verify time-sensitive details with Fraser Health before travelling.