Credit Valley Hospital phone numbers and contact points

Use the main phone number when you need to be transferred to a department. Use the clinic number from your appointment letter for appointment-specific instructions, because the switchboard may not know your test preparation, fasting rules or clinic check-in process.

Choose the right Trillium Health Partners site

Trillium Health Partners operates Credit Valley Hospital, Mississauga Hospital and Queensway Health Centre. Do not assume every THP service is at Credit Valley. Always check the site name, address, entrance, floor and clinic desk on your appointment letter.

Appointment, referral and clinic visit steps

Credit Valley Hospital clinics usually work by referral or scheduled appointment. Some services have their own referral forms, booking offices or preparation rules. The safest approach is to follow the clinic letter and call the clinic directly if the letter gives a phone number.

For a new referral

• Ask your family doctor, nurse practitioner, specialist or hospital doctor whether the referral was sent to THP.
• Confirm whether the referral is for Credit Valley Hospital, Mississauga Hospital or Queensway Health Centre.
• Ask whether the clinic will call you directly or respond to the referring office.
• Keep your phone available and make sure your voicemail is not full.
• If your symptoms worsen while waiting, contact your provider, call Health811 for non-emergency advice, or call 911 for emergency symptoms.

For an existing appointment

• Use the clinic number printed on your appointment letter whenever possible.
• Confirm arrival time, entrance, registration desk, floor, room number and whether you need bloodwork or imaging first.
• Ask about fasting, medication changes, driving restrictions and whether a support person should come.
• Bring your health card, photo ID, appointment letter and medication list.
• Arrive early enough for parking, registration and wayfinding; the hospital campus can be busy.

Clinic examples patients commonly search

• Diagnostic Imaging: THP lists Credit Valley Hospital imaging booking at 905-813-4418.
• Neurology Clinic at CVH: THP notes referrals are received daily and processing may take up to two weeks; patients should contact the referring physician for referral status updates.
• Thrombosis & Anticoagulation: THP lists Credit Valley Hospital Ambulatory Care, 3rd Floor, with referral by an ER/hospital physician required.
• Palliative Care outpatient clinic: THP lists this clinic at Credit Valley Hospital on the 3rd floor Ambulatory Care area, with doctor referral needed.

24-hour Emergency Department and urgent care alternatives

Credit Valley Hospital has a 24-hour Emergency Department. THP also publishes Emergency Department information and wait-time guidance for Credit Valley Hospital and Mississauga Hospital. Wait times can change quickly because the sickest patients are treated first.

Bring these items to the Emergency Department

• Health card and any extra medical coverage information.
• Photo ID with your current address.
• Medication list, medication bottles, allergy list or photos of medication labels.
• Phone and charger.
• Water, snack and child activity items when appropriate and safe.

When not to use Emergency first

• Minor illness or injury that can safely wait for a family doctor, walk-in clinic or urgent care centre.
• Prescription renewal without urgent symptoms.
• Non-urgent forms, notes or routine test results.
• General health questions that can be handled through Health811 or a primary care provider.

Hospital departments, doctors and treatment services

Credit Valley Hospital provides a mix of inpatient care, emergency care, birthing, women’s and children’s inpatient services, cancer services, clinics, ambulatory care and diagnostic services. Exact doctor availability depends on referral, urgency, specialty, clinic schedule and patient need.

Parking rates, passes and arrival tips

Credit Valley Hospital parking is paid. The official THP parking vendor page lists rates and HPASS permit options. Rates are subject to change without notice, so check signs at the facility or confirm online before travel.

Local arrival tips

• Plan extra time if your appointment is during morning clinic hours.
• If the patient has mobility issues, drop them near the correct entrance before parking if a support person is with you.
• The parking office/kiosk is listed in the P1 surface lot at Credit Valley Hospital for pass purchases.
• Do not rely on nearby street parking for hospital appointments; delays can turn a short visit into a long one.
• Credit Valley is near Erin Mills Parkway and Eglinton Avenue West, and THP lists MiWay routes 9, 35, 46 and 48 for the area.

OHIP, bills and possible patient costs

Eligible Ontario patients usually have medically necessary hospital and physician services covered by OHIP. However, hospital visits can still involve costs that are not covered by OHIP or not fully covered by insurance.

Medical records, My Health Record and patient documents

Trillium Health Partners lists a Health Records department for release-of-information requests. Use this when you need formal copies of records for another doctor, insurance, legal purpose or personal file.

Documents to bring for a clinic, test or admission

• Ontario Health Card or other health coverage document.
• Photo ID with current address.
• Appointment letter, referral, requisition or procedure instructions.
• Medication list, allergy list and medication bottles or label photos.
• Private insurance details if accommodation or non-OHIP services may apply.
• Glasses, hearing aids, mobility aids, phone charger and essential personal items.
• Support person contact details, power of attorney or legal documents if relevant.

Visitor support, accessibility and patient relations

Visitor access can vary by unit, patient condition, infection-prevention rules, outbreak status and care needs. Always check current instructions with the patient’s unit or clinic before visiting.

Practical visitor tips

• Call the unit before visiting if the patient is in ICU, maternity, paediatrics, mental health, surgery recovery or isolation.
• Do not visit if you are sick or have symptoms of infection.
• Bring the patient’s room/unit information if you have it; patient inquiry may be limited by privacy rules.
• Keep phone calls and visits quiet during rest periods and shift-change times if staff request it.
• Ask the nurse before bringing food, flowers, latex balloons or outside items, especially for high-risk patients.

Simple decision guide before you leave home

Google Map for Credit Valley Hospital in Mississauga

Use this map for general travel planning to the hospital. For the correct entrance, parking area, registration desk or clinic floor, follow THP directions and your appointment letter.

Helpful official video about inpatient care

The video below is from Trillium Health Partners’ official YouTube presence and is relevant to patient care at the Credit Valley Hospital site. VideoObject schema is intentionally not added because the exact YouTube upload date could not be safely verified from accessible official metadata; this avoids video schema errors.