Phone numbers and patient contacts at the Markham site

Use the main hospital number for general routing. Use the appointment scheduling centre only after your doctor or provider has sent a request for your appointment or procedure.

Appointment booking, referrals and procedure scheduling

Oak Valley Health states that your doctor provides the hospital with a request for your appointment or procedure. After that, patients can contact the patient scheduling centre directly. For Markham Stouffville Hospital, call 905-472-7020. The scheduling centre is open Monday to Friday, 8:30 a.m. to 4 p.m.

Step-by-step appointment process

• Visit your doctor, specialist, nurse practitioner or referring provider.
• Ask them whether they have sent the request to Oak Valley Health / Markham Stouffville Hospital.
• Wait at least 24 hours after your doctor visit before calling the scheduling centre, unless your provider gives different instructions.
• Call 905-472-7020 and keep your Ontario Health Card ready.
• Write down the appointment date, time, building, entrance, floor, room number and preparation rules.
• Ask whether you need fasting, medication changes, bloodwork, imaging, a driver, or a support person.

For virtual visits

Oak Valley Health offers virtual visits for a number of outpatient services through Patient Connect. A virtual visit is a secure live video appointment with a health-care provider. You need a phone, tablet or computer with a camera, a stable internet connection, and access to Patient Connect.

Emergency Department, urgent care and when to call 911

Markham Stouffville Hospital has an Emergency Department. Oak Valley Health also publishes emergency wait time information and urgent-care alternatives, but wait times are only estimates and can change quickly depending on patient severity.

Where to go for different situations

Community Health Clinic and virtual urgent care

Oak Valley Health’s Community Health Clinics provide care for urgent, non-life-threatening conditions. The Stouffville clinic is listed at 37 Sandiford Drive and offers same-day and next-day appointments. Oak Valley Health also lists a Virtual Urgent Care Clinic for after-hours virtual care from 1 p.m. to 9 p.m. daily.

Departments, doctors and treatments available

Markham Stouffville Hospital offers diagnostic and emergency services and clinical programs in childbirth and children’s health. Oak Valley Health also lists departments and services across medicine, surgery, cancer care, mental health, diagnostic testing and outpatient care.

Parking rates, H Pass and arrival tips

Parking at the Markham site is managed through hospital parking lots at 381 Church Street. Current public parking information lists regular per-30-minute parking, a daily maximum, lost-ticket rate and H Pass options for frequent visitors.

Payment and lot tips

• Gated parking lots accept cash or credit at listed payment stations.
• Debit or credit card payment is accepted at the parking office during operating hours.
• Accessible parking is available, but accessible permit holders are generally still required to pay unless signage says otherwise.
• H Pass permits are meant for frequent visitors and may provide in-and-out privileges within a 24-hour period.
• For mobility needs, drop the patient at the correct entrance first if a support person is travelling with them.

Patient Connect, health records and privacy requests

Patient Connect is Oak Valley Health’s online patient portal. It gives patients and families 24/7 access to part of their health-care information. Oak Valley Health lists Patient Connect support at 1-877-733-5033, available Monday to Friday from 8 a.m. to 4 p.m., excluding statutory holidays.

Health record request fees

Oak Valley Health lists a $30.00 fee for printed patient requests up to 20 pages. Additional pages may be charged after that, including hard-copy and microfiche page fees. For exact cost and payment instructions, contact the Health Information Department before ordering large records.

When to use each option

• Use Patient Connect for available lab results, imaging reports, visit history and appointment details.
• Use Health Information when you need a formal copy of your medical record, a release to another provider, insurance/legal records or information not shown in Patient Connect.
• Bring ID when requesting records in person. Record-release requests usually require consent and identity verification.

Visitor policy, patient relations and accessibility help

Visitor rules can vary by department, patient condition, outbreak status and hospital policy. Oak Valley Health says visitor policy appeals can be directed to Patient Relations at patientrelations@oakvalleyhealth.ca or 905-472-7141.

What to bring for registration or admission

• Ontario Health Card or other valid health coverage document.
• Government photo ID with legal name and date of birth.
• Appointment letter, referral, requisition or clinic instructions.
• Medication list with dose and timing.
• Private insurance details if room choice or uninsured services may apply.
• Glasses, hearing aids, dentures, mobility aids, phone charger and non-slip footwear if staying in hospital.
• Support person contact details and emergency contact information.

OHIP coverage, fees and government support notes

For eligible Ontario patients, medically necessary hospital and physician services are generally covered by OHIP. However, patients may still pay for parking, some uninsured services, record-copy fees, forms, upgraded accommodation if requested, transportation and other non-covered items.

Simple decision guide before you leave home

Google Map for the Markham hospital campus

Use this map for general directions to the main Markham site. For the correct entrance, department, floor, parking lot and arrival desk, follow your appointment letter or Oak Valley Health’s official instructions.

Helpful official video about Markham Stouffville Hospital

The video below is from Oak Valley Health’s YouTube presence and is relevant for patients and local readers who want a quick overview of Markham Stouffville Hospital’s history and care environment. VideoObject schema is intentionally not added because the exact YouTube upload date could not be safely verified from accessible official metadata.