Bathurst Street address and useful phone contacts

Use the direct clinic number on your appointment letter whenever possible. If you only know the hospital or program name, call UHN’s Toronto Western general inquiry number and ask to be transferred.

Entrances, construction changes and how to enter the hospital

Toronto Western is located on a busy downtown block, and UHN has active construction connected with the new Surgical and Patient Tower. Plan your entrance before leaving so the patient does not have to walk around the block unnecessarily.

Clinic appointment, referral and myUHN booking steps

Most specialist care at UHN starts with a referral. UHN explains that patients need a referral from their doctor to become a patient at a UHN hospital, and the referring doctor may refer directly to a specialized clinic or doctor.

For a first specialist appointment

• Ask your family doctor, nurse practitioner or specialist whether the referral has been sent to UHN.
• Confirm whether the referral is for Toronto Western specifically or another UHN site.
• Ask which clinic/program is reviewing the referral, such as Krembil Brain Institute, Schroeder Arthritis Institute, Medicine, or Surgery & Critical Care.
• Keep voicemail available because hospitals often call from numbers you may not recognize.
• Once booked, follow the clinic letter exactly for site, entrance, floor, arrival time and documents.

For existing UHN patients

• Use the direct clinic number printed on your appointment letter.
• Check the myUHN Patient Portal for appointment details, results, records and messages where available.
• Some clinics may allow booking through myUHN when you receive a scheduling ticket.
• For virtual-care questions, contact myUHN support at least two business days before the appointment when possible.
• If you cannot attend, call the clinic early so the appointment can be offered to another patient.

What to bring to a clinic appointment

• Ontario Health Card or other government photo ID if you do not have OHIP.
• Appointment letter, referral form, requisition or clinic instructions.
• Medication list with dose and timing, or original containers if asked.
• Private insurance information if admission or preferred accommodation is possible.
• Glasses, hearing aids, mobility aids, communication device and phone charger.
• Power of Attorney, substitute decision-maker details or advance directive documents if relevant.
• Questions you want to ask the doctor, especially about tests, follow-up, prescriptions and warning signs.

Emergency care, wait times and virtual urgent visits

Toronto Western has an Emergency Department. UHN’s wait-time page explains that wait times for Toronto General and Toronto Western are updated every hour, but they can change immediately and patients are seen by severity, not by order of arrival.

• Emergency location: 399 Bathurst Street, enter from Dundas Street, Fell Pavilion, 1st Floor.
• Assessment: patients are triaged using the Canadian Triage and Acuity Scale, so sicker patients are treated first.
• If your condition worsens while waiting: tell the triage nurse immediately.
• Virtual Emergency Department: available for selected urgent but not life-threatening conditions for adults physically located in Ontario.
• Virtual ED phone booking: 416-357-2984.
• Non-emergency advice in Ontario: Health811 can be reached by calling 811, but it is not a replacement for 911.

Doctors, departments and treatments available at this UHN site

Toronto Western Hospital is especially known for neuroscience, musculoskeletal care, arthritis, surgery and critical care. The exact doctor or treatment depends on the referral, clinic review, test results, urgency and care pathway.

Parking garage, rates, transit and drop-off tips

UHN lists Toronto Western parking in the Leonard Avenue lot at 53 Leonard Avenue, M5T 2S8. The Bathurst/Nassau parking lot permanently closed in February 2024 for the new surgical and patient tower construction.

OHIP coverage, room charges and records fees

For eligible Ontario patients, medically necessary hospital and physician services are generally covered by OHIP. Extra costs can still apply for parking, private/semi-private room requests, uninsured services, forms, copies of health records, transportation and items not covered by public insurance.

myUHN portal, test results and medical records

The myUHN Patient Portal is UHN’s online portal. It helps patients see appointments, results, health records, messages for select clinics and questionnaires where available.

Use myUHN first when

• You want to check upcoming appointment details.
• You need available test results or visit information.
• You received a scheduling ticket and need to book a supported appointment.
• You want to update personal information or complete a questionnaire before a visit.

Contact Health Records when

• You need an official copy of your health record.
• A lawyer, insurer, another provider or agency needs records with consent.
• You need records not available in myUHN.
• You need details about fees, ID requirements or release authorization.

Visitor help, accessibility, pharmacy and hospital amenities

Toronto Western has patient and family services that are useful during long appointments, emergency visits or admission. Rules can vary by unit, infection-control status and patient condition, so confirm unit-specific visiting instructions before arriving.

Simple decision guide for patients and families

Google Map for 399 Bathurst Street

Use this map for general travel planning to Toronto Western Hospital. For parking, use the Leonard Avenue parking lot at 53 Leonard Avenue. For Emergency Department access, enter from Dundas Street.

Video: accessing Toronto Western during construction

This short UHN video is useful for visitors because it explains the construction-related entrance change and reminds patients to use the Leonard Avenue entrance while Nassau Street access is closed.