Quick official video before planning your visit

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Phone numbers and patient contact table

Use the direct clinic number printed on your appointment letter whenever possible. Use the main hospital number only when you do not know the clinic, program, doctor office or unit.

Address, entrances and after-hours access

Toronto General is a large downtown hospital. The correct entrance depends on whether you are coming for a clinic, inpatient visit, Emergency Department, test, surgery or after-hours access.

UHN appointment referral and clinic booking steps

UHN states that patients need a referral from a doctor to become a patient at a UHN hospital. Your doctor may refer you to a specialized clinic or to a specific UHN doctor. After referral review, the clinic or referring office usually provides appointment instructions.

For a new patient

• Ask your family doctor, nurse practitioner or specialist which UHN program they are referring you to.
• Confirm whether the referral is for Toronto General, Toronto Western, Princess Margaret, Toronto Rehab or another UHN site.
• Ask whether the clinic will call you directly or whether your referring provider will receive the response first.
• Keep your voicemail available and check missed calls, because hospitals may call from numbers that do not clearly show the clinic name.
• Use the official UHN “Find a Clinic” and “Find a Doctor” tools only after confirming the correct program or condition.

For an existing appointment

• Use the clinic number from your appointment letter, not only the main switchboard.
• Check myUHN for appointment date, time, location and pre-visit forms where available.
• Use eCheck-In in myUHN if your clinic offers it before the visit.
• Ask about fasting, medication changes, blood work, imaging, interpreter needs and arrival time before the appointment day.
• Arrive early because downtown parking, elevator access, registration and wayfinding can take time.

Typical appointment length

Appointment length depends on the clinic. Some first specialist visits can take two hours or more, especially if tests, blood work, imaging or multiple providers are involved. Follow-up appointments may be shorter, but delays can happen when the care team is managing complex or urgent patients.

Emergency Department entrance and urgent-care decision guide

Toronto General Hospital’s Emergency Department is listed at 190 Elizabeth Street, entering at the corner of Elizabeth and Gerrard Streets, in the R. Fraser Elliott Building on the Ground Floor.

• Emergency entrance: 190 Elizabeth Street, corner of Elizabeth and Gerrard.
• Building/floor: R. Fraser Elliott Building, Ground Floor.
• After-hours: Emergency entrance is the safest access point when other entrances are locked.
• Non-emergency Ontario health advice: call Health811 at 811, but call 911 for emergencies.
• Virtual care: UHN offers virtual care information for selected visits; ask your clinic whether your appointment can be virtual.

Medical programs, doctors and treatments available at TGH

Toronto General treats inpatients and outpatients in several major UHN programs. The exact doctor, test, procedure or clinic depends on your condition and referral.

Parking rates, accessible parking and downtown arrival tips

UHN’s parking page lists TGH and TWH parking rates. Toronto General parking is available across from the hospital, accessed from Elizabeth Street between Gerrard and College streets. Street parking is restricted around UHN hospitals, so read signs carefully.

Downtown Toronto arrival tips

• Plan extra time for traffic around University Avenue, Elizabeth Street, Gerrard Street and College Street.
• Do not rely on free street parking for hospital visits; restrictions and tickets are common downtown.
• If the patient has mobility limits, drop them close to the correct entrance first if a support person is available.
• For frequent visits, compare parking pass cost with TTC, GO Transit, ride-share or family drop-off.
• During major Toronto events or road closures, leave earlier than normal for appointments at UHN’s downtown locations.

OHIP coverage, room charges and possible patient costs

Most medically necessary hospital and physician services are generally covered for eligible Ontario Health Insurance Plan patients. However, UHN can still bill for preferred accommodation, uninsured services, forms, parking, transport, some medication-related costs and services not covered by OHIP or private insurance.

myUHN patient portal, health records and test results

myUHN is the secure patient portal for University Health Network patients. UHN says it lets patients view appointments and results, access UHN health records and Ontario lab results, update demographic and health information, check in before appointments, complete questionnaires and message select clinics or myUHN Support.

Use myUHN first when possible

• You want to see upcoming appointments or results.
• You need to update address, health card number or emergency contact details.
• You want to complete eCheck-In or questionnaires before a clinic visit.
• You need to download visit summaries or available reports.

Contact Health Record Services when

• You need a formal copy of your health record or medical images.
• Your records are not visible in myUHN.
• You need to send records to another provider, lawyer, insurer or institution.
• You are acting as a Substitute Decision Maker, Power of Attorney or estate executor and need access instructions.

Visitor rules, information desks and language help

UHN visitor rules can change by unit, outbreak status, patient condition and time of day. Speak with the patient’s unit or clinic before travelling if the patient is in critical care, surgery, transplant, infection-control isolation or another restricted area.

What to bring to a clinic visit or admission

• Ontario Health Card or other health coverage document.
• Government photo ID with legal name and date of birth.
• Appointment letter, referral, requisition or procedure instructions.
• Medication list with dose and timing; bring original bottles if instructed.
• Private insurance information if you may request a semi-private or private room.
• Emergency contact details and Substitute Decision Maker / Power of Attorney documents if relevant.
• Glasses, hearing aids, mobility aids, phone charger and essential assistive devices.
• For surgery or procedures, follow fasting and medication instructions exactly.

Simple decision guide before you leave home

Google Map for 200 Elizabeth Street

Use this map for general directions to Toronto General Hospital. For the Emergency Department, use the 190 Elizabeth Street entrance at Elizabeth and Gerrard. For clinics, follow your appointment letter because the correct entrance may differ.