Queensway Carleton Help for Calls, Clinics and Arrival
Queensway Carleton Hospital is the west Ottawa hospital many people search when they need the correct phone number, appointment route, emergency guidance, parking, visitor rules or imaging instructions.
This guide turns the official QCH pages, live parking details and hospital PDFs into simple steps: what to call, where to register, how imaging works, what to bring, how to use the Level 2 map, and which official link helps at each point.
Fast Answer: Address, Phone and Appointment Route
Queensway Carleton Hospital address: 3045 Baseline Road, Ottawa, Ontario K2H 8P4.
Main phone: 613-721-2000. Toll-free: 1-888-824-9111. If you know the clinic extension, dial it; otherwise stay on the line for a Call Centre Operator.
Appointment rule: there is no single public booking button for every QCH appointment. Use your referral, requisition, clinic letter, Connected Care Patient Portal, or the direct department number for the service you need.
Main address
3045 Baseline Road, Ottawa, ON K2H 8P4.
Main phone
613-721-2000 for general routing.
Emergency
Emergency Department is open 24/7. Call 911 for life-threatening symptoms.
Booked clinics
Many booked patients should register at Main Registration first.
Choose What You Need Right Now
Pick the closest task. Each route below gives a practical next step instead of forcing you to read the entire page first.
Address, Entrance and First-Visit Wayfinding
Use the main address for GPS, but use your appointment letter and the QCH map for the exact zone, room and registration desk. QCH’s Level 2 visitor map shows the Main Entrance, West Entrance, Emergency Entrance, Central Registration, DI Registration, X-ray, CT, MRI, Ultrasound, Mammography, Security, Cashier, Tim Hortons and other visitor landmarks.
Phone Numbers and Call Routing
The switchboard can route you, but direct numbers save time. Use the table below before waiting on the general line.
| What you need | Official contact | What to say or prepare |
|---|---|---|
| Main hospital / general inquiries | 613-721-2000 1-888-824-9111 |
If you know the 4-digit extension, dial it. If not, stay on the line for the Call Centre Operator. |
| Ambulatory Care Clinics Booking Office | 613-721-4788 | Use for Ambulatory Care booking questions when your clinic route points there. |
| Diagnostic Imaging Booking | 613-721-4711 | Have requisition details ready. DI fax: 613-721-4771. |
| Diagnostic Imaging information | 613-721-2000 ext. 2701 | Use for imaging department information, not Emergency triage. |
| MRI Central Intake | 613-737-8883 Fax: 613-737-8944 MRIcentralintake@TOH.ca |
MRI referrals go through Central Intake for outpatient MRI access in the region. |
| Endoscopy Clinic | 613-721-2000 ext. 2026 | If changing a booked procedure date, QCH says to contact your Endoscopist’s office directly. |
| Health Records / Release of Information | 613-721-2000 ext. 2802 releaseofinfo@qch.on.ca |
Use for personal health record access questions, not appointment booking. |
| Connected Care Patient Portal support | 1-833-721-0660 ConnectedCare@MyChamp.ca |
Support is listed Monday to Friday, 8 a.m. to 4 p.m., excluding holidays. |
| Patient Relations | 613-721-2000 ext. 5655 patientrelations@qch.on.ca |
Use for comments or concerns after trying to resolve with the care area when appropriate. |
| Security / Parking | 613-721-2000 ext. 2679 | Use for parking/security questions connected to an on-site visit. |
Call script for appointments
Hello, I have a Queensway Carleton Hospital appointment or referral. My name is [name], my health card number is [if appropriate], and the service is [clinic/test]. Can you confirm the date, registration desk, entrance, zone, floor and what I need to bring?
Call script for visitors
Hello, I am visiting [patient name] in [unit/room if known]. Can you confirm visiting hours, bedside limit, best entrance and whether the unit has any current restrictions?
Emergency, Telehealth or Appointment?
A hospital guide should not make medical triage decisions. Use Emergency for serious symptoms, Telehealth Ontario if you are unsure, and clinic pages or your provider for planned appointments.
Life-threatening or severe
Call 911 or go to the nearest Emergency Department. QCH’s Emergency Department is open 24 hours a day, seven days a week.
Open QCH Emergency Department pageUnsure if it is emergency
QCH points patients to Telehealth Ontario at 1-866-797-0000 if they are unsure whether it is an emergency.
Booked clinic or test
For non-emergency booked care, follow your referral, requisition, appointment letter, patient portal or clinic-specific instructions.
Open QCH departments and servicesAppointment Micro-Steps for Queensway Carleton Hospital
Most appointment searches fail because people look for one booking link. QCH appointments depend on the clinic, referral, requisition, registration process and patient portal.
Is it Ambulatory Care, Diagnostic Imaging, MRI, Endoscopy, childbirth follow-up, mental health, surgery, rehabilitation, Health Records or Emergency?
Diagnostic Imaging says referrals must be sent to Patient Scheduling before an appointment is booked. MRI requests need completed request and screening forms.
For Ambulatory Care, use clinic instructions or the booking office. For Diagnostic Imaging, call 613-721-4711. For MRI, follow Central Intake/referral steps.
QCH says booked Ambulatory Care patients must register at Main Registration near the Main Entrance before coming to their appointment.
Patients with a portal account may see visit and appointment history, dates and details for scheduled appointments, results and reports.
Ask for entrance, level, zone, registration desk, arrival time, documents, fasting/medication rules and whether a care partner may come.
Diagnostic Imaging: Referral, Booking and Form Details
QCH’s Diagnostic Imaging page and official request form are useful because they show what must happen before a scan or imaging appointment is booked.
| Imaging task | Official detail | Patient next step |
|---|---|---|
| Diagnostic Imaging booking | Patient Scheduling phone: 613-721-4711. Fax: 613-721-4771. | Ask your provider whether your referral or requisition has already been sent before calling. |
| General DI info | QCH lists Diagnostic Imaging at 613-721-2000 ext. 2701. | Use this for department information, not urgent symptoms. |
| Radiology walk-in | Radiology page says no booking required; walk-in hours are Monday-Friday 0800-2000 and Saturday/Sunday 1000-1600. | Bring your valid Ontario Health Card and requisition. Confirm if your exam type is truly walk-in before travelling. |
| MRI request | All MRI requests need a completed request form and completed MRI Patient Screening Information form. Incomplete requests may be returned. | Make sure your physician completes and signs the required forms before expecting the appointment to move forward. |
| MRI contact | QCH MRI contact: 613-721-4711, option 1. MRI hours: Monday-Sunday, 8 a.m. to midnight. | Ask about preparation, screening and arrival time. Abdomen or pelvic MRI may require fasting before the test. |
| MRI Central Intake | Outpatient MRI uses Central Intake: phone 613-737-8883, fax 613-737-8944, email MRIcentralintake@TOH.ca. | Your physician can refer to the shortest-wait or closest-to-home MRI location through Central Intake. |
Radiology Request Form PDF: What Patients Should Check
The official QCH Radiology, Ultrasound and Mammography form is mostly for providers, but patients can use it to avoid booking delays.
Appointment phone and fax
The form lists appointment phone 721-4711 and fax 721-4771. Use the full local format as 613-721-4711 and 613-721-4771.
Required patient details
The form includes name, address, telephone, date of birth and OHIP/RAMQ fields. Missing details can slow scheduling.
Exam type matters
The form separates Ultrasound, Radiology, Bone Densitometry, Mammography and Peripheral Doppler. Know which one your provider requested.
Clinical information
The form asks for regions to be examined, clinical information, trauma date and previous exam information.
Safety checks
The PDF includes pregnant, diabetic and allergy fields. Tell your provider and imaging team if any apply.
Preparation notes
The form includes preparation sections for ultrasound and certain gastrointestinal/bowel studies. Follow the exact prep your provider or DI team gives you.
Level 2 Visitor Map PDF: How to Use It
QCH’s Level 2 visitor map is helpful because many common patient tasks happen around the Main Entrance, Central Registration, Diagnostic Imaging and Emergency areas.
| Map item | Shown on Level 2 visitor map | How to use it |
|---|---|---|
| Main Entrance area | Central Registration, Gift Shop, Sacred Space, Spiritual Care, pay parking machine and nearby visitor landmarks. | Use this for many booked appointments where you must register first. |
| Diagnostic Imaging area | DI Registration, X-ray, CT, MRI, Ultrasound, Mammography and Nuclear Medicine are shown in the room-zone layout. | Check whether your imaging appointment tells you to go to DI Registration before the test area. |
| Emergency Entrance | Emergency Entrance, ER, ER waiting room and Security are shown on the map. | Use Emergency for urgent care. Do not use a clinic appointment desk for emergency symptoms. |
| West Entrance | West Entrance appears near the James Beach Health Care Centre and day surgery-related areas. | Check your letter before choosing West Entrance because not every appointment uses it. |
| Room zones | A, B, C, D, F and G zones are shown with a legend and room numbers. | Write down both room number and zone; a room number alone may not be enough for first-time visitors. |
| Comfort stops | Washrooms, ATM, elevators, phone, Tim Hortons and information icons are shown. | Use the map to plan extra time if mobility, food, parking payment or caregiver support matters. |
Patient Handbook PDF: Practical Visitor and Safety Notes
The 2026 QCH Patient Handbook is useful for visitors and admitted patients because it explains real day-of-visit details that directory pages often miss.
Scent-free hospital
Patients and visitors should avoid perfumes, colognes and highly scented products. Flower arrangements should be low scent, and flowers are not permitted in ICU.
Care Partner role
A Care Partner is designated by the patient or Substitute Decision Maker and may be deeply involved in care. QCH welcomes up to two Care Partners at bedside 24 hours a day in many units.
Clean hands
Use soap and water or alcohol sanitizer. Patients have the right to ask care providers to clean their hands before care.
Home medication caution
During a hospital stay, only medications prescribed by a QCH physician and provided by a QCH nurse may be taken. Ask the care team before using home medication.
Bring fewer belongings
Bring minimum personal belongings, label items with the patient’s name and leave valuables at home whenever possible.
Fall prevention
Use non-skid socks or shoes, keep the call bell in reach, use walking aids and ask staff for help if you feel weak.
Connected Care Patient Portal and Virtual Visits
The Connected Care Patient Portal can help you see scheduled appointment details, visit history, lab results, medical reports, discharge medications and virtual visit access.
What the portal can show
QCH says the portal can show lab results, medical reports, medications prescribed at discharge, visit and appointment history, and dates/details for scheduled appointments.
Open Connected Care informationVirtual visit support
Patients scheduled for virtual appointments can join through the Patient Portal. Support: 1-833-721-0660 or ConnectedCare@MyChamp.ca.
Open QCH Virtual Care pageBefore You Leave Home: Simple QCH Checklist
This is the practical list for first-time patients, older adults, caregivers and anyone coming to a booked clinic or test.
Confirm these details
- Appointment type: Emergency, Ambulatory Care, imaging, MRI, Endoscopy, childbirth follow-up, records or other clinic.
- Entrance: Main Entrance, Emergency Entrance, West Entrance or clinic-specific route.
- Level, zone, room and registration desk.
- Whether you must register at Main Registration first.
- Whether a requisition, referral or MRI screening form is required.
- Whether fasting, medication change, pregnancy, allergy or diabetes information applies.
Bring these items
- Ontario Health Card or coverage/insurance details.
- Appointment letter, requisition, referral or discharge papers.
- Medication list and allergy list.
- Photo ID if requested.
- Previous scans or CDs if MRI/imaging instructions ask for them.
- Phone charger, glasses/hearing aids, mobility aids and parking payment method.
Parking, Payment and Directions
Use the live QCH parking page for current rates. The patient handbook may show different later handbook rates, so do not rely on copied third-party parking prices without checking QCH directly.
| Parking item | Current QCH parking page detail | Practical tip |
|---|---|---|
| Entry process | Retrieve a ticket as you enter the parking lot and keep it with you. | Do not leave the ticket in the car if you plan to pay inside. |
| Pay stations | QCH lists pay stations at the front of the main lot, inside the Main Entrance, and the parking lot exit station. | Inside pay stations can help avoid a payment scramble at the exit. |
| Free grace period | 0-15 minutes is listed as free. | Useful for very quick drop-off/pick-up, but do not rely on it for appointments. |
| Single-use rates | 16-30 minutes $4.25; 31-60 minutes $8; 61-90 minutes $12.25; 91-120 minutes $15; daily maximum $15. | Rates are subject to change. Check the official page and on-site signs. |
| Multi-use passes | Same-day 24-hour pass $15; 5 non-consecutive days $37.50; 10 days $75; 30 days $225. | Passes are valid one year, shareable between visiting family, but not retroactively applied or refundable. |
| OC Transpo | QCH lists OC Transpo bus routes 57, 58 and 88 as hospital-campus access routes. | Consider transit if repeated visits or parking costs are a concern. |
Visitor Hours, Care Partners and Unit Rules
Visitor rules can change by unit and patient condition. Use QCH’s visitor page before travelling, especially for Mental Health, outpatient clinics, Emergency and bedside limits.
General visiting
QCH says visitors may visit any day between 10 a.m. and 9 p.m. In normal circumstances, bedside visitors are limited to two people at one time.
Mental Health visiting
Mental Health visiting hours are listed as Monday-Friday 4-8 p.m., and Saturday/Sunday/holidays 12-8 p.m.; contact the unit to set a visit time.
Outpatient clinics
Due to space limitations, QCH says only one Essential Care Partner may accompany a patient to an outpatient appointment.
Mask rules
QCH says masks are required in the Emergency Department, clinical/testing areas and waiting rooms, and encouraged in public areas such as hallways and elevators.
Short visits help
Visitor etiquette says to keep visits short, be respectful of roommates, follow infection-control signs and avoid scented products.
Send greetings
Family and friends can use QCH’s Send Greetings route to send a message to a patient when visiting is not possible.
Health Records, Portal Access and Privacy Contacts
Do not call the clinic desk for every report or record. Use Connected Care for available portal items and Release of Information for formal records requests.
Coverage and Fee Warning for Non-Insured Patients
Most Ontario residents with valid coverage follow normal hospital coverage rules, but QCH publishes fees for patients without valid Canadian provincial or federal health insurance, non-residents and international students.
Common Problems and Quick Fixes
| Problem | Likely cause | Quick fix |
|---|---|---|
| You arrived without knowing the clinic zone | Appointment letter only saved partly or room number noted without zone. | Go to Information/Main Registration and show your appointment letter or portal details. |
| Ambulatory Care says no walk-ins | QCH Ambulatory Care Clinics are referral/booked clinics, not walk-in services. | Contact the referring provider or Ambulatory Care booking route. |
| MRI appointment is delayed | Missing request form, MRI screening form or Central Intake step. | Ask the referring physician whether all forms were completed and submitted correctly. |
| You forgot imaging requisition | The requisition/form was not printed, faxed or available. | Call the ordering provider or Diagnostic Imaging before travelling again. |
| Portal does not show appointment | Not every appointment appears instantly, or portal account/support issue exists. | Contact the clinic/scheduling desk and use Patient Portal support if login is the issue. |
| Parking cost is higher than expected | Appointment took longer than planned or pass was not purchased in advance. | Check multi-use pass rules before repeated visits; passes cannot be applied retroactively. |
Map to Queensway Carleton Hospital
Use this for the main campus. Your appointment letter may still direct you to a specific entrance, level, zone or clinic desk.
Official Links Used in This Guide
Use these official links only after reading the relevant section above. They are placed here again for quick access.
Official Queensway Carleton Hospital website — main hospital information Official contact page — address, main phone, toll-free number and department extensions Programs and Services — A-Z route to QCH departments and services Emergency Department — what to bring, triage and ED expectations Ambulatory Care Clinics — referral, registration and no-walk-in rules Diagnostic Imaging — referrals, patient scheduling phone/fax and imaging forms MRI — request/screening form rules, contact and preparation details Radiology — walk-in hours and no-booking rule for radiology Level 2 visitor map PDF — entrances, registration, imaging and room zones Radiology Request Form PDF — appointment phone/fax, exam type and patient details 2026 Patient Handbook PDF — care partner, visitor, parking, safety and hospital-stay guidance Parking and Transportation — payment steps, rates, passes and directions Visitor information — visiting hours, mask rules, Mental Health hours and bedside limits Connected Care Patient Portal — appointments, reports, results and portal support Virtual Care — how scheduled virtual visits work through the portal Personal Health Information — access records and Release of Information contactRelated Canada Hospital Guides
These internal links are live CanadaHospitals.org hospital guides selected for Ontario hospital users, not random filler links.
Markham Stouffville Hospital
Markham hospital address, phone and scheduling guide.
Open Markham Stouffville guideIndependent Guide Notice
CanadaHospitals.org is an independent hospital navigation guide. It does not book appointments, provide medical advice, access patient records, process complaints or replace Queensway Carleton Hospital instructions. For urgent symptoms, call 911 or follow emergency guidance from qualified health professionals.
Queensway Carleton Hospital FAQs
What is the address for Queensway Carleton Hospital?
Queensway Carleton Hospital is located at 3045 Baseline Road, Ottawa, Ontario K2H 8P4.
What is the main phone number for Queensway Carleton Hospital?
The main phone number is 613-721-2000. The toll-free number is 1-888-824-9111.
How do I book an appointment at Queensway Carleton Hospital?
Appointments depend on the department. Many services require a referral, requisition or clinic booking process. Use your appointment letter, referring provider, direct department phone number or QCH service page.
Do Ambulatory Care Clinics at QCH accept walk-ins?
No. QCH says there are no walk-in services in Ambulatory Care Clinics. Booked patients must register at Main Registration near the Main Entrance before going to the appointment.
What number do I call for Diagnostic Imaging booking at QCH?
Call 613-721-4711 for Diagnostic Imaging booking. The fax number is 613-721-4771.
How does MRI booking work at Queensway Carleton Hospital?
MRI requires completed request and screening forms. Outpatient MRI referrals use Central Intake, with phone 613-737-8883 and fax 613-737-8944.
Is the Queensway Carleton Hospital Emergency Department open 24 hours?
Yes. QCH says its Emergency Department is open 24 hours a day, seven days a week. Call 911 for life-threatening situations.
What are visitor hours at Queensway Carleton Hospital?
QCH says visitors may visit any day between 10 a.m. and 9 p.m. Mental Health visiting hours are Monday-Friday 4-8 p.m. and Saturday, Sunday and holidays 12-8 p.m.
How much is parking at QCH?
The live QCH parking page lists a 0-15 minute free grace period, $4.25 for 16-30 minutes, $8 for 31-60 minutes, $12.25 for 61-90 minutes, $15 for 91-120 minutes, and a daily maximum of $15. Rates can change, so check the official parking page and on-site signs.
How do I access my Queensway Carleton Hospital records?
Use the Connected Care Patient Portal for available portal information or contact Release of Information at 613-721-2000 ext. 2802 or releaseofinfo@qch.on.ca.
Source note: This guide was built from official Queensway Carleton Hospital contact, parking, emergency, visitor, ambulatory care, diagnostic imaging, MRI, radiology, patient portal, virtual care, health-records and PDF map/handbook/form sources, plus live CanadaHospitals.org internal guide URLs. Always verify time-sensitive details directly with QCH before travelling or calling.